CRM Officer

Skills for Care; Leeds; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading organization in adult social care is seeking a motivated CRM Officer to ensure data accuracy and improve engagement through effective use of the CRM system. This full-time position offers a salary of £35,292.20 and includes responsibilities such as maintaining CRM records, producing reports, and assisting in campaigns. The role is fixed-term until 31 March 2026 with possibilities for agile working.

Qualifications

• Strong organisational skills and a keen eye for detail.
• Experience using CRM systems in a professional environment.

Responsibilities

• Maintain and update CRM records accurately.
• Support colleagues with effective CRM tool use.
• Produce reports and analysis for service improvement.
• Assist in delivering targeted campaigns and communications.

Skills

Organisational skills

Attention to detail

CRM system experience

Job description

Job Title: CRM Officer

Hours: Full time, 36 hours per week

Job Status: Fixed term until 31 March 2026

Location: Leeds-based with option for agile working

Salary: £35,292.20

Closing Date: 3 September 2025 at 11.59pm

Interview Date(s): 11 & 12 September 2025

Skills for Care the strategic workforce development and planning body for adult social care in England. We work with employers, Government and partners to ensure social care has the right people, skills and support required to deliver the highest quality care and support now and in the future.

Find out more by taking a look at www.skillsforcare.org.uk.

CRM Officer

We are seeking a motivated and detail-focused CRM Officer to support the effective use of our customer relationship management system. The successful candidate will ensure data accuracy, develop insights from customer information, and help deliver targeted communications that improve engagement with our services.

Key responsibilities include:

• Maintaining and updating CRM records to the highest standards of accuracy
• Supporting colleagues with the effective use of CRM tools
• Producing reports and analysis to inform service improvement
• Assisting in the delivery of targeted campaigns and communications
  
  

This role is ideal for someone with strong organisational skills, a keen eye for detail, and experience using CRM systems in a professional environment. As this is a fixed-term contract until 31 March 2026, we would be keen to speak to candidates who can start on or near the 1 October 2025.

If you are interested in this role, please access the full job description for further information and we look forward to receiving your application.

At Skills for Care, we are committed to creating a culture of Belonging, where all of our People are able to contribute to their full potential. All our People are expected to contribute towards the achievement of our aspirations for equality, equity, diversity and inclusion. To find out more please check our website (https://www.skillsforcare.org.uk/About-us/Equality-diversity-and-inclusion/Equality-diversity-and-inclusion.aspx).

At Skills for Care, we want our People to be representative of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide the best quality care. We encourage applications from, but not limited to, people from minoritised ethnic backgrounds, people who identify as LGBTQ+ and people with disabilities.

Candidates will always be selected based on experience and potential.

Information About Reasonable Adjustments

We want all applicants to be able to fully participate in our selection processes. We welcome requests for adjustments to our recruitment and selection processes from applicants with disabilities, impairments, or health conditions, and will always consider support available in the recruitment process.

Please contact our People Team via email ([e-mail]) to discuss any adjustments that you may need.