CRM & Marketing Operations Associate

Elliptic; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Remote work budget

L&D budget

Holidays 25 days

Birthday leave

Parental leave

Private health insurance

Mental health support

Life assurance

Cycle to work

Job summary

Elliptic in London is seeking a CRM & Marketing Operations Associate to empower our marketing team with clean data, precise segmentation, and reliable reporting. You will work with HubSpot forms, emails, workflows, segments and custom objects to support the revenue engine from first lead to renewal.

You will own data quality, lead tracking, UTM standards and attribution dashboards, collaborating across teams.

Qualifications

• Hands-on HubSpot experience with forms, emails, workflows and reporting.
• Understanding of B2B marketing channels and CRM integration.
• Attention to process and detail in marketing tech.
• Clear written and verbal communications translating business needs.

Responsibilities

• Build and maintain CRM audience segmentation for marketing and sales.
• Own data quality, forms, subscription types and email templates.
• Develop lead source tracking, UTM standards and attribution reporting.
• Monitor email deliverability and create dashboards and Notion docs.

Skills

HubSpot

B2B marketing

Process mindset

Communication

AI tools

Tools

Dreamdata

Zapier

Intercom

Notion

Job description

CRM & Marketing Operations Associate

Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fuelling the next stage of that work.

You'll keep HubSpot, our go-to-market system of record, accurate and well run, so a world-class marketing team can move fast on numbers the business trusts. Reporting to our Head of CRM, you'll get a front-row seat to how an entire marketing and revenue function works, from first lead to renewal.

What you'll bring

• Hands-on, day-to-day HubSpot experience across forms, email, workflows, segments, custom objects and reporting

• A solid understanding of B2B marketing channels and how they connect to the CRM and the wider marketing technology stack

• An eye for process and detail: you spot the clunky step and can't leave it alone

• Clear communication and documentation, with the ability to turn business requirements into clear recommendations

• Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them

Bonus points for marketing operations experience in B2B SaaS, hands-on time with tools like Dreamdata, Zapier, Intercom or Notion, or a basic understanding of how APIs move data between systems.

What you'll do

• Build and maintain CRM audience segmentation, and handle segment requests from marketing and commercial teams

• Own data quality, forms, subscription types and email templates, so records stay accurate and compliant across the customer lifecycle

• Build our lead source tracking, UTM standards and attribution reporting across HubSpot and Dreamdata

• Monitor email health and deliverability, and build the dashboards and Notion documentation that marketing and leadership rely on

What we offer you

How we work

• Hybrid working and the option to work from almost anywhere for up to 90 days per year

• £500 remote working budget to set up your home office space

Learning & Development

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

Leave

• Holidays: 25 days of annual leave plus bank holidays

• An extra day for your birthday

• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks of fully-paid leave

Benefits

• Private health insurance: we use Bupa!

• Full access to Spill Mental Health Support

• Life Assurance: we hope you will never need this, but our cover is for 4 times your salary to your beneficiaries

• Cycle to Work Scheme

We hire for trajectory as much as track record.