CRM Manager - UK New London, England, United Kingdom

Bitpanda GmbH; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join Bitpanda as a CRM Manager UK, where you'll design and execute impactful CRM campaigns tailored for the UK market. This role combines creativity and analytics in a dynamic fintech environment, allowing you to boost customer retention and product adoption. With a hybrid working model and competitive compensation, you'll be part of a diverse team driving innovation in investment platforms.

Benefits

Hybrid-working model with 25 Work From Anywhere days

Competitive total compensation package

Market-leading benefits programs

Company-wide and team events

Bitpanda swag

Qualifications

• Proven track record in a similar role, ideally in fintech.
• Fluent in English; additional languages are a plus.
• Familiarity with customer engagement platforms.

Responsibilities

• Design and execute CRM campaigns for the UK market.
• Collaborate with marketing managers for multi-channel campaigns.
• Analyze campaign performance and suggest improvements.

Skills

Strategic thinking

Customer-first mindset

Attention to detail

English copywriting

Tools

Braze

Microsoft Office

Job description

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Join the fast-paced world of CRM as our CRM Manager UK, taking charge of the UK market. Your mission is to design, execute, and analyze CRM campaigns that resonate with local audiences, boosting customer retention and product adoption. This role is based in London, combining creative and analytical work in a dynamic fintech environment.

What you’ll do

• Design and execute CRM campaigns for the UK market, including incentive campaigns.
• Collaborate with country and product marketing managers to execute multi-channel campaigns (email, push notifications, in-app messages).
• Write engaging copy that speaks to the UK audience.
• Utilize third-party tools like Braze and Knak analyze campaign performance, identifying trends and actionable insights to refine future strategies.
• Proactively suggest ideas and improvements to campaigns, leveraging your knowledge of customer behaviour and market nuances.

Who you are

• Proven track record in a similar role, ideally in a fintech or financial company, with a focus on B2C online/mobile audiences.
• Strategic thinker with a creative, customer-first mindset and excellent attention to detail. Bonus points if you bring strong English copywriting abilities.
• Team player with a proactive attitude, thriving in a fast-growing, diverse team environment.
• Fluent in English. Additional languages are a plus. Based in London or willing to relocate.
• Familiarity with Braze or similar customer engagement platforms and proficiency in Microsoft Office (Excel, Word).

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

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