CRM Manager - Nutrition Geeks

HyperGrowth Recruitment; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative health and wellness brand is seeking a dynamic CRM Manager to shape their customer retention strategy. This role offers the unique opportunity to build a comprehensive retention framework from the ground up, impacting customer lifetime value significantly. With a competitive salary and performance-based bonus, you will collaborate with a high-performing team to optimize customer engagement through email, SMS, and direct mail campaigns. If you are passionate about health and wellness and thrive in a fast-paced environment, this is your chance to make a meaningful impact in a rapidly growing company.

Benefits

30 days holiday

Company Pension

Free Nutrition Geeks supplements

Rapid career growth opportunities

Qualifications

• 2+ years in CRM or retention roles, ideally in e-commerce.
• Strong analytical skills for data-driven decisions.

Responsibilities

• Develop and implement a retention strategy across multiple channels.
• Lead subscription and affiliate program launches.

Skills

CRM Management

Email Marketing

Data Analysis

Customer Retention Strategies

Klaviyo

Shopify

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

Klaviyo

Shopify

Job description

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Rewarding salary + performance based bonus pool of £10,000 (uncapped)

Nutrition Geeks, one of the UK's fastest growing health & wellness brands is on the hunt for a CRM Manager to join our fast-scaling team.

Company Overview:

The Mission: Make high quality nutrition & supplements accessible & affordable to everyone.

Founded in 2020, Nutrition Geeks is one of the fastest-growing CPG brands in the UK, on track to do nine figures revenue in 2025. Since our launch we’ve quickly gained a significant foothold in the UK supplements market, from being the top selling supplement brand on both TikTok Shop and Amazon UK, to a website that’s growing 2000% year over year and is now the largest sales channel. We’re now gearing up for our next level of growth as we build a team of A+ players to help cement Nutrition Geeks as a global leader in the health and supplement space.

Check out our products here: https://www.nutritiongeeks.co

About The Role:

Having successfully scaled through world class acquisition, we're now ready to elevate our retention function to the same level. This presents an extraordinary opportunity to build and shape a customer retention strategy from the ground up at Nutrition Geeks. As the first hire for retention, you will have the chance to make a transformational long-term impact to the business. For the right person, this represents a career-defining opportunity.

What you’ll do:

• Develop and implement an end to end retention strategy across email, SMS & direct mail to boost customer LTV
• Lead the launch of our subscription and affiliate programmes, taking full ownership from concept to implementation
• Collaborate closely with the design team to develop & execute an email campaign calendar designed to nurture, provide value and generate sales
• Optimise flows through continuous testing and data-driven improvements
• Write high-converting campaigns and analyse performance metrics to identify improvement opportunities
• Manage timely campaign scheduling, segmentation, list cleaning, and profile maintenance
• Collect high volumes of customer reviews and video testimonials to support acquisition efforts
• Gather customer feedback and insights using tools like KnoCommerce to guide business decisions
• Stay current with health and e-commerce CRM trends to keep our approach cutting-edge
• Own relationships with key tech providers for subscriptions, affiliates, SMS, and other retention tools

Skills You’ll Need:

• 2+ years of experience in CRM or retention roles, ideally in e-commerce (nutrition/wellness experience a bonus)
• Customer centric mindset
• Deep experience with Klaviyo & Shopify platforms
• Strong analytical skills with ability to dive deep into data for smarter decisions
• Ability to problem-solve & pivot quickly in a fast-paced startup environment
• Self-motivated with a proactive approach to identifying and solving problems
• A passion for health/wellness is a plus
• Competitive base salary + performance-based bonus pool of £10k (uncapped)
• 30 days holiday, including Bank Holidays
• Work with a tight-knit high performing team
• Company Pension
• Free Nutrition Geeks supplements
• Rapid career growth opportunities as we scale globally

If this sounds like you, hit apply or email Sam at [e-mail] to find out more!

Nutrition Geeks is all about building a diverse, driven team. We welcome all backgrounds and will support you through the recruitment process – let us know if you need adjustments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Retail and Retail Health and Personal Care Products

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