CRM Manager - Ecommerce

Blu Digital; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A fast-growing Ecommerce brand is seeking a strong CRM Manager to join their team in London. This full-time, permanent role emphasizes retention and loyalty initiatives while managing a small team. Candidates should have hands-on campaign experience and skills in reporting and strategy insights.

Qualifications

• Experience managing a team and implementing campaigns.
• Previous management or agency management experience preferred.
• Ability to produce reports and provide insights.

Responsibilities

• Focus on retention and loyalty through automation, email, SMS, and push notifications.
• Manage a team of 2 and jump in as needed.
• Produce reports and provide insights for strategy.

Skills

Retention

Loyalty

Segmentation

Collaboration

Proactivity

Job description

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Our client, a fast-growing Ecommerce brand, is looking for a strong CRM Manager to join their expanding team. The role is paying from £45k to £50k and can be based in a London office or in Herts. It is a full-time and permanent role.

The role will focus on Retention and Loyalty, automation and cover email, SMS and push notifications. You will have experience being hands-on and implementing campaigns, however the role will mainly be managing a team of 2 with the ability to jump in when needed. Previous management or agency management experience would be highly beneficial.

You should also be able to produce reports and provide meaningful insights to help with strategy.

The role needs someone with experience of segmentation, and subscription would be ideal but not a necessity, you should also be highly collaborative and proactive in nature.