CRM Manager (12 Month FTC) – Cardiff

Blue Legal; Wales; On-site; GBP 40,000 - 55,000; Full time

Job summary

An award-winning national law firm is seeking a CRM Manager for a 12-month contract role. The ideal candidate will implement and optimize the CRM system, manage data quality, and collaborate with various teams to enhance business development efforts. Experience in professional services and knowledge of MS Dynamics or Peppermint are essential.

Qualifications

• CRM system experience, preferably in professional services.
• Hands-on experience with CRM software management tools.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Implement, maintain, and optimize the firm’s CRM system.
• Manage CRM data quality and support system users.
• Collaborate with Business Development to streamline CRM processes.

Skills

CRM system experience

Data management practices

Project management

Tools

MS Dynamics

Peppermint

Job description

Location: Wales
Salary: Market Rate
Salary band: Market Rate
Contract type: Contract/Temporary
Date posted: 30/07/2024

An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm’s CRM system, Peppermint/Microsoft Dynamics. The role involves managing CRM data quality, supporting system users, and ensuring that the CRM supports business development and marketing efforts effectively.

The Responsibilities:

• Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
• Develop and maintain marketing analytics dashboards and regular activity reports.
• Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
• Provide CRM training and create teaching materials for colleagues.
• Collaborate with end users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
• Support the development and implementation of a CRM strategy that aligns with the firm’s goals and enhances BD focus.
• Establish policies and procedures for CRM software use and data management.
• Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
• Stay informed about emerging CRM technologies that could benefit the firm.

The Candidate:

• Must have CRM system experience, preferably in a professional services or law firm setting.
• Strong preference for candidates with experience with MS Dynamics/Peppermint.
• Hands-on experience with CRM software management tools and strong knowledge of data management practices.
• Proven ability to manage multiple projects, and meet deadlines under pressure.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

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