CRM Manager

ENGINEERINGUK; United Kingdom; On-site; GBP 30,000 - 50,000; Part time

Job description

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About The Role

We have an exciting new opportunity for you to join the CUPRA & SEAT team as the CRM Manager on a Part Time, fixed term contract basis until April 2026.

Reporting into the Customer Experience Strategy Manager, you will be responsible for developing and managing all aspects of the brand's CRM Customer Journey for all sales channels and customer types, across the end to end lifecycle from enquiry to repurchase. Working closely with the other CRM Manager and the Data Intelligence and Loyalty Manager, our ambition for CUPRA and SEAT's CRM is to harness the exciting new technology launched last year to accelerate our plans, and deliver innovative new approaches to direct communications.

You will also be responsible for identifying and implementing appropriate CRM campaigns, utilising the best data strategy and optimising their performance, and deriving insights to take forward into future campaigns.

Skills & experience you can bring to the role:

• Excellent project management skills and a delivery focussed approach
• Good organisational skills and ability to successfully manage multiple and varied projects
• Strong collaborative working style and stakeholder management
• Ability to approach business questions in a customer-centric way
• Excellent communication skills both verbal and written
• Strong eye and opinion on creative executions
• Highly self-motivated and forward thinking
• Experience in marketing communications or CRM roles
• Experience of analysing and interpreting performance data
• Agency and Budget Management

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

CUPRA UK At CUPRA UK, nothing is more important than our people. We recognise that we can only reach our business goals and ensure customer satisfaction by attracting and developing the most talented people and offering them the right development opportunities, whilst providing the means and motivation to realise their full potential in a truly inspirational and progressive brand.

About Us
Volkswagen Group
We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.