CRM Manager

SmartSourcing plc; High Wycombe; On-site; GBP 35,000 - 55,000; Full time

Job description

Hybrid: 3 days a week in High Wycombe

Our client is Europe's leading provider of Service Management Software Solutions, with offices across Europe. With a growing team and a commitment to innovation, they are looking for a skilled Revenue Operations / HubSpot Administrator to enhance our sales processes, reporting, and system integrations.

Role Overview

As their CRM Manager, you will play a critical role in optimising their revenue tech stack, ensuring data integrity, and supporting the sales team with automation, reporting, and process improvements. You will be responsible for the day-to-day administration of HubSpot, managing integrations with platforms like Apollo.io and Aircall, and ensuring our sales funnel operates smoothly with actionable insights and reporting.

Key Responsibilities

1. HubSpot Administration: Manage, maintain, and optimise HubSpot CRM, ensuring it aligns with sales processes and best practices.
2. Sales Process Support: Collaborate with sales and marketing teams to refine and document lead management, sales workflows, and automation.
3. Reporting & Analytics: Build and maintain dashboards and reports on sales metrics, KPIs, pipeline health, and lead conversion rates.
4. Data Management: Ensure data integrity, deduplication, and enrichment within HubSpot and across integrated platforms.
5. Lead Data Platforms: Administer and integrate lead generation platforms like Apollo.io, ensuring seamless lead capture and enrichment.
6. VOIP Platform Management: Support the integration and usage of Aircall or other VoIP solutions to enhance sales team performance.
7. Automation & Workflows: Develop automated workflows in HubSpot to optimise sales and marketing processes.
8. User Training & Support: Provide training and support to sales and marketing teams on best practices, system updates, and new features.
9. Cross-Team Collaboration: Work closely with marketing, sales, and customer success teams to align systems, data, and processes.

Skills & Experience Required

1. Proven experience as a HubSpot Administrator, with a deep understanding of CRM configuration, automation, and reporting.
2. Strong knowledge of sales processes, sales funnels, and pipeline management.
3. Hands-on experience with lead data platforms (e.g., Apollo.io or similar tools).
4. Familiarity with VoIP platforms like Aircall and their integration into sales workflows.
5. Strong analytical skills with experience building reports and dashboards in HubSpot or other BI tools.
6. Experience with CRM data hygiene, deduplication, and database management.
7. Ability to troubleshoot system issues and optimise processes for efficiency.
8. Excellent communication skills to work across teams and provide training.
9. Bonus: Experience with integrations via tools like Zapier or HubSpot Operations Hub.

Why This Role?

1. Opportunity to play a pivotal role in shaping our revenue operations strategy.
2. Be part of a fast-growing, innovative company in the field service management space.
3. Work in a collaborative and dynamic environment with opportunities for professional growth.
4. Hybrid working options and a competitive benefits package.

If you are passionate about CRM administration, sales enablement, and revenue operations, we'd love to hear from you! Apply now and help us take our sales and marketing efficiency to the next level.