CRM Manager

The MRJ Group; Greater Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A fast-moving tech company in Greater Manchester is seeking a CRM Manager to own multi-channel campaigns, build relationships, and enhance customer experiences. The ideal candidate has a strong background in CRM management and data analysis, excels in communication, and thrives in dynamic environments. This role offers a flexible hybrid working model, generous leave, and various perks.

Benefits

Flexible working

Generous leave

Bonus and pension contributions

Discounts and wellbeing initiatives

Learning & development support

Paid volunteering days

Qualifications

• Demonstrated success in CRM management or a related role.
• In-depth knowledge of CRM strategies, tools, and best practices.
• Exceptional communicator and collaborator across teams.

Responsibilities

• Own multi-channel campaigns including email, SMS, and loyalty programs.
• Build lasting relationships and drive engagement.
• Test new ideas and optimise customer journeys.

Skills

CRM management

Data analysis

Audience segmentation

Communication

Project management

Job description

Overview

Shape the Future of Customer Experiences. Here’s the scenario: a fast-moving, innovative company quietly changing how people interact with technology and services. They’re growing quickly, experimenting boldly, and putting customer experience at the heart of everything they do.

The Role

CRM Manager

• You’ll own multi-channel campaigns that really matter, email, SMS, loyalty programs, and beyond.
• Your mission? Build lasting relationships, drive engagement, and turn data into action.
• Test new ideas, optimise journeys, and make every interaction count.
• Collaboration, creativity, and results are the name of the game.

What We’re Looking For

• Demonstrated success in CRM management or a related role
• Able to commute on a hybrid basis to the brand's MCR offices (must be based in the UK without visa/sponsorship requirements)
• In-depth knowledge of CRM strategies, tools, and best practices
• Skilled in data analysis, audience segmentation, and insight-driven decision-making
• Innovative thinker with a focus on delivering measurable results
• Exceptional communicator and collaborator across teams
• Adept at juggling multiple projects in a dynamic, fast-moving environment
• Committed to enhancing the customer experience and driving continuous improvement

Why You’ll Love This Role

• Flexible working – hybrid setup to suit your style
• Generous leave and flexible bank holidays
• Bonus and pension contributions
• Discounts, perks, and wellbeing initiatives
• Learning & development support
• Paid volunteering days

Next Steps

A quick recruiter chat, then a focused interview. Simple. If you want to have an outsized impact on customer experiences and work somewhere that values ideas and creativity, this is your chance. Apply today to take the next step.