CRM Manager

MPB; Brighton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global photography platform is seeking a CRM Manager to shape customer engagement in the UK. This role involves designing multichannel campaigns and optimizing customer relationships through data. Ideal candidates have a strong background in email marketing and CRM, alongside experience with marketing automation tools. The role offers a hybrid working model in Brighton and includes generous benefits.

Benefits

25 days annual leave + bank holidays

1 wellbeing day off per year

5% employer contributory pension scheme

Private healthcare

Employee discounts

Social calendar

Dog friendly workplace

Bespoke Learning Management System

2 volunteer days per year

Qualifications

• Proven experience in email marketing, CRM or lifecycle marketing roles.
• A working understanding of CRM marketing concepts and best practices.
• Hands-on experience with marketing automation tools.

Responsibilities

• Design, build and manage multichannel marketing campaigns for the UK audience.
• Lead the management, execution and performance reporting of UK email marketing.
• Own CRM marketing around events and partner activations.

Skills

Email marketing

CRM marketing

Data analysis

Marketing automation tools

Multichannel campaigns

Customer engagement

Tools

Bloomreach

SMS platforms

Job description

Location: Brighton (Hybrid: 2 days in office, 3 days from home)

Department: Marketing

Position type: Full time, Permanent

We’re looking for a data-driven, creative and customer-obsessed CRM Manager to join our UK Marketing team at MPB the world's largest platform for buying, selling and trading used photo and video gear.

This role reports into the UK Head of Marketing, and you’ll work closely with a collaborative Global CRM team that spans the UK, US and EU.

This is your chance to shape the voice of MPB across email, SMS and beyond, and bring our CRM strategy to life for our UK customers. If you're someone who lights up at the thought of high-performing campaigns, personalisation at scale, and using data to deepen customer relationships, you’re in the right place!

Here’s what you’ll do

As our UK CRM Manager, you’ll have a direct impact on how we engage with photographers and videographers across the UK.

You will:

• Design, build and manage multichannel marketing campaigns — email, on-site, SMS — for our UK audience.
• Lead the management, execution and performance reporting of all UK email marketing activity. Identify smart ways to capture and activate first-party data across touch points.
• Own CRM marketing around events and partner activations, helping turn real-world moments into lasting digital connections.
• Optimise and evolve our UK refer-a-friend and loyalty programmes.
• Manage the creative sign-off process and keep a sharp eye on campaign and journey KPIs.
• Partner with suppliers including Email Service Providers and Referral Partners to get the best out of every collaboration.
• Analyse campaign and channel performance to drive continuous improvement. Support affiliate and media partner email activity with creative CRM thinking.
• Collaborate with our global CRM team to share market-specific insights and best practice.
  
  

About You

You’re someone who thrives on turning strategy into results - and who genuinely loves crafting CRM journeys that feel personal and relevant.

The ideal candidate will bring:

• Proven experience in email marketing, CRM or lifecycle marketing roles
• A working understanding of CRM marketing concepts and best practices.
• Hands-on experience with marketing automation tools (ideally Bloomreach, but others welcome!)
• Familiarity with on-site optimisation, loyalty, refer-a-friend and SMS platforms.
• An analytical mindset - you’re comfortable with numbers and know how to extract insights from data.
  
  

Bonus points if you speak an additional language (FR, DE, ES, NL, IT, PT) and/or have an interest in photography, videography or sustainability!

Our Values; applied

Better, Connected: We work collaboratively and embrace diversity

Empowering and Empowered: We celebrate ownership and initiative

Insight-driven: We act based upon data and reflection

Agents of Change: We innovate and promote sustainability

Focussed on Excellence: We aim high, and work smart

Passionately Ambitious: We encourage creativity and strive to improve through innovation

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

• 25 days annual leave + bank holidays
• 1 wellbeing day off per year
• 5% employer contributory pension scheme
• Private healthcare
• Access to EAP with a range of employee discounts
• Buzzing social calendar
• Dog friendly workplace
• Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to up-skill in any areas you'd like; whether personally or professionally
• 2 volunteer days per year for charity which aligns with MPB values, and of your choosing