CRM Loyalty Manager - 9 month FTC - Partnerships

Marks and Spencer; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail company in London is seeking a Loyalty Campaign Manager to define and oversee engaging loyalty campaigns. The role involves collaborating with various partners and managing end-to-end delivery of campaigns across multiple channels. Ideal candidates will have experience in loyalty marketing and a passion for customer engagement. Competitive benefits include discounts, a pension scheme, and comprehensive wellbeing support.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Wellbeing support

Charity volunteer day

Qualifications

• Passion for and experience in working with loyalty partners.
• Experience in delivering collaborative marketing campaigns.
• Ability to manage end to end delivery or work closely with marketing teams.

Responsibilities

• Define and oversee the delivery of loyalty campaigns.
• Work across multiple channels to deliver relevant communications.
• Deliver incremental value for business members and partners.

Job description

Overview

Summary

We're looking for a loyalty campaign manager to join our Sparks loyalty team. You will be defining and overseeing the delivery of relevant, personalised, and exciting campaigns and communications that our M&S customers will grow to love. While you could be working across the breadth of the loyalty campaign portfolio— including our trading activities, brand campaigns, or clubs— we're particularly looking for someone with a passion for, and experience in, working with loyalty partners and delivering collaborative marketing campaigns.

All the details

We're looking for a loyalty campaign manager to join our Sparks loyalty team. You will be defining and overseeing the delivery of relevant, personalised, and exciting campaigns and communications that our M&S customers will grow to love. While you could be working across the breadth of the loyalty campaign portfolio— including our trading activities, brand campaigns, or clubs— we're particularly looking for someone with a passion for, and experience in, working with loyalty partners and delivering collaborative marketing campaigns. You could be managing the end to end delivery yourself—or working closely with our BU marketing teams. You'll work across multiple channels to deliver world class relevant and rewarding loyalty communications. Delivering incremental value for the business, our members and our partners, and delivering a step change in how we reward our more valuable customers.

This role is a 9 month FTC maternity cover contract.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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