CRM Implementation Consultant

Ambis; England; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading S&P 500 real estate investment trust is seeking a Senior Business Applications Analyst to enhance residential property systems. This fully remote role involves implementing CRM solutions and improving customer experiences across UK care homes.

Benefits

Full training in Yardi CRM

Career development opportunities

Project-based travel

Qualifications

• 4+ years' experience in property or accommodation systems.
• Hands-on experience with CRM software management.

Responsibilities

• Drive implementation and support of CRM and RentCafe modules.
• Work cross-functionally to design customer journeys.

Skills

Customer Journey Mapping

CRM Solutions

Customer Experience

Process Design

Tools

Yardi

RentCafe

Job description

Full time permanent

Senior Business Applications Analyst - (Residential Property, Student Accommodation, Block Management, Yardi, RentCafe) Take your residential property or student accommodation system skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure.

A Senior Business Applications Analyst - (Residential Property, Student Accommodation, Block Management, Yardi, RentCafe) is required by a leading S&P 500 real estate investment trust that is reshaping the landscape of senior housing and healthcare in the UK. Following significant acquisitions in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences.

You will need:

• 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping

• Hands-on experience with CRM solution or residential property software management platforms

• Background in sales and customer experience systems

• Strong understanding of customer journey design and best practices

This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes.

Expect to partner with implementation teams, external consultants, and business stakeholders to configure solutions, deliver training, manage project timelines, and provide support post-implementation. Your remit will include quality assurance, status reporting, and continuous improvement of workflows.

Role highlights:

• £60,000 - £90,000 base salary + £10,000 bonus

• Full training in Yardi CRM and Yardi RentCafe

• Fully remote with project-based travel

• Exposure to enterprise-level Property / residentail software implementations

• Significant career development within a global healthcare innovator

Get in touch now!