CRM Executive/Project Coordinator

Guestwise; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic tech company that empowers restaurant and bar chains with innovative software solutions. As part of a fast-growing SaaS team, you will play a pivotal role in enhancing client relationships and operational efficiency. This position offers a unique opportunity to work closely with clients, ensuring they successfully utilize our technology. With a focus on personal development and a collaborative culture, you'll thrive in an environment that values high output and real-time feedback. If you're organized, detail-oriented, and passionate about technology, this role is perfect for you.

Benefits

5% Company Pension Contribution

33 Days Annual Leave

Enhanced Maternity and Paternity Leave

Employee Assistance Programme

Unlimited Coaching Sessions

Learning Budget for Courses

Quarterly Company Get Together

Laptop and iPad Provided

Share Options

Qualifications

• 3+ years in operational, support, or client-facing roles.
• Strong organisational and project management skills.
• Comfortable learning new tech tools.

Responsibilities

• Lead onboarding for new clients, ensuring smooth go-live.
• Support clients with setup and troubleshooting.
• Create and manage support processes and workflows.

Skills

Organisational Skills

Project Management

Client Communication

Technical Explanation

Data Analysis

Education

Experience in SaaS or Tech-Adjacent Role

Tools

Google Tag Manager

Zapier

Postman

Job description

At Guestwise, we are building cutting-edge software that helps restaurant, pub, and bar chains automate personalised marketing at scale, while integrating with third-party tech platforms.

We are looking for a highly organised and detail focussed individual to join our fast growing SaaS team. You will play a crucial role between our technology and stakeholders to ensure we can successfully operate, support, and scale our technology with each client.

This role is all about bringing structure and clarity to our processes and client relationships. You'll help new clients get up and running with our software, support them through setup and troubleshooting, and improve the day-to-day operations that keep our platform running smoothly.

We expect high output and energy from our entire team. We want people who make decisions, come with proposals for improvements, and who love working fast and getting feedback from their peers in real time.

This role will work directly with clients, and key internal and external stakeholders, and also as part of an internal cross functional team building our products and supporting our clients using our technology. This role will suit someone with good people skills, who is process oriented, and is calmly organised and capable of uniting various work streams to meet deadlines.

This is an exciting opportunity for someone who is looking to get into a successful tech organisation at an early stage (pre 20 employees) playing a key role in its growth, with plenty of opportunities for personal development along the way.

We will only interview candidates who live within a 3 hour flight of the UK. Despite being remote, we love getting together, and know that for team cohesion time zones and travel times are important.

Requirements

What will you do:

• Lead onboarding for new brands and locations, setting up systems, integrations, and ensuring a smooth go-live
• Support clients with setup, troubleshooting, and ongoing use of our technology
• Train clients and team members on how to use our systems effectively
• Create and manage support processes, help systems, and escalation paths
• Set up and maintain clear internal workflows (support rotas, issue tracking, etc.)
• Identify and suggest ways to improve operational efficiency and reduce manual effort
• Use data to track how well things are working and where we can improve
• Share insights with the product team to help shape what we build next
• Stay close to our clients' needs and act as a bridge between their goals and our technology
• Numerically literate and keen to use metrics to make decisions
  
  
  

Your areas of knowledge and strengths that matter most for this role:

• 3+ years of experience in a similar operational, support, or client-facing role, ideally in SaaS or a tech-adjacent company
• Strong organisational and project management skills, you're the kind of person who loves lists, timelines, and making sure nothing falls through the cracks
• Comfortable learning and navigating new tech tools and systems
• Able to explain technical ideas in clear, simple language
• Confident working directly with clients and internal stakeholders
• A proactive communicator who asks questions, listens carefully, and gets to the heart of problems
• A calm, organised presence, even when things get busy
• A love for efficiency, always looking for ways to improve how things work
  
  
  

Extra things that matter to us:

• Organised and high attention to detail
• Dynamic working style with the ability to adapt with shifting context quickly
• Strong stakeholder management, good with people and enjoy interfacing with engineers, product managers and our clients
• Able to create high quality recommendations for the next phase of how operations should work, and the tooling we should build internally to improve support or scaling
• Adept at translating complex technical jargon into plain language
• Happy to conduct service review, incident management and other operations conversations with our customers directly
• An understanding of the UK hospitality industry and insight into how digital marketing teams operate would be beneficial
• Experience with tools like Google Tag Manager, Zapier, or Postman is a plus, but not essential
• Experience with Shopify or similar e-commerce platforms would be a valuable plus
• Experience working in software, and teams building software
• A willingness to ask questions and listen to feedback
• A desire to level up and quickly advance in this space
  
  
  

Our Team & Culture:

We are a team that values output and contribution. Each person is expected to take ownership and lead in their area, challenging the status quo and striving for success. Our environment is high output, fast feedback, and we enjoy the challenge of helping customers run successful, data-driven marketing campaigns. We hire the best people who are fun to work with and who bring value to every discussion and outcome.

We will only interview candidates who live within a 3-hour flight of the UK. Despite being remote, we love getting together and know that for team cohesion, time zones and travel times are important.

Our Interview Process:

• Stage 1: Recorded Video Interview using Willo
• Stage 2: Case Study Prep and Submission
• Stage 3: Live Case Study Review. This will be a 1 hour google meet with 2 members from our team to review your case study submission
• Stage 4: Culture Add Interview. This will be a 1 hour google meet with 2 members from our team to evaluate culture add and organisational values alignment
  
  
  

Benefits

£30,000 - £40,000 annual salary

A 5% company pension contribution via our pension provider Aviva. We also offer employees the option of joining our salary sacrifice pension scheme (with Guestwise's NIC savings reinvested into your pension pot)

Remote and flexible working - candidates must be within 2 hours of GMT (with face-to-face at least once per quarter, but also as and when required by customers)

33 days annual leave - which includes 21 days annual leave, 8 public holidays (5 of which can be taken on whatever day you want), 3 days of Christmas shut down, and your Birthday off

An extra day of annual leave for each year's service up to a maximum of 5 extra days

Enhanced Maternity and Paternity Leave - after completion of 1 years service

Employee Assistance Programme (EAP) providing support for your health and wellbeing

Coaching - unlimited personalised coaching sessions for everyone based on the things that are most important to you

Learning budget for courses and conferences based around your unique learning journey

Quarterly company get together for planning and socialising

Laptop, iPad and anything else we agree you need to do your job effectively

Share Options

This is a fantastic chance to join a dynamic and growing company where great ideas thrive, diversity and inclusion are valued, and employees are empowered to achieve their highest potential, driving Guestwise's growth and success.

We're an employer that believes in equal opportunities. All applicants will be considered for employment without any bias towards race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.