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CRM Executive 6 Month FTC

Pets at Home

Cheadle

Hybrid

GBP 30,000 - 45,000

Full time

7 days ago
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Job summary

A leading company in the pet care industry is seeking a CRM Coordinator to support their customer relationship marketing efforts. The role requires expertise in campaign management, stakeholder collaboration, and strong organizational skills. The ideal candidate will have a degree in marketing and substantial experience in managing consumer relationship programs. Join a diverse team that values unique contributions and fosters a supportive work environment.

Qualifications

  • Experience managing consumer relationship marketing programs.
  • Strong team player with collaborative relationship-building skills.
  • Experience in proofing and copywriting.

Responsibilities

  • Support delivery of CRM communications plan for the group database.
  • Manage and test CRM-related campaigns and consumer contact plans.
  • Collaborate with stakeholders to translate requirements into activation plans.

Skills

Teamwork
Organizational Skills
Consumer Insight Analysis

Education

Relevant Marketing Qualification
Degree Educated

Job description

Location: We welcome applications from those looking for hybrid working, based 2 days (Tuesday and Wednesday) in our Handforth (Cheshire) Office.

About the Role

Reporting into the CRM Manager, this role is responsible for supporting the day-to-day delivery of the CRM communications plan to our group CRM database.

This role will support the build and deployment of relevant, compelling, and targeted consumer-led campaigns based on consumer and business needs to deliver incremental returns, support wider trading and commercial objectives, and drive long-term consumer engagement.

Key Responsibilities – What you’ll be doing

  • Ensure vouchers are set up, tested, and maintained.
  • Set up competitions and select winners.
  • Support budget management and purchase order raising.
  • Test and proof communications.
  • Write data briefs and update them.
  • Collaborate with the CRM manager and analytics partner to deliver targeted communications, from testing to full deployment, ensuring relevant offers and content reach consumers through multiple channels.
  • Work with key stakeholders to translate business requirements into consumer activation plans.
  • Gather and consolidate requirements from internal stakeholders including marketing, trading, clinical team, propositions, and joint venture partners.
  • Build an optimal consumer contact plan with CRM Managers to maximize growth and impact based on priorities.
  • Utilize consumer insights and analysis to shape expectations and identify future opportunities.
  • Coordinate with partner marketing teams to deliver consistent messaging, campaigns, and content following brand guidelines and tone of voice.
  • Assist the CRM Manager in working with commercial teams to develop and approve testing business cases.
  • Work with analytics to identify opportunities, define testing methodologies, and analyze results.

About You – What you’ll bring to the role

  • Degree educated, preferably with a relevant marketing qualification and substantial experience.
  • Experience managing consumer relationship marketing programs.
  • Strong team player with a track record of building collaborative relationships with stakeholders.
  • Excellent organizational skills and willingness to be hands-on, including proofing and copywriting.
  • Empathy for consumers, with a passion for understanding and responding to their needs.

Pets see people without bias or discrimination. Inspired by pets, we value diversity and aim to reflect the communities we serve. We encourage everyone to be themselves, and if you believe you can contribute uniquely through your values and behaviors, we want to hear from you.

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