CRM Executive

FOOTASYLUM; Rochdale; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the fashion industry seeks a CRM Coordinator to support and enhance their email marketing and customer relationship strategies. In this hybrid role based in Greater Manchester, you'll collaborate with the CRM Manager to drive continuous improvement and innovation. Ideal candidates will have a keen eye for detail in managing campaigns and strong analytical skills to enhance customer engagement.

Qualifications

• Experience in CRM strategies and implementation.
• Strong attention to detail in campaign management.
• Ability to analyze and report on marketing performance.

Responsibilities

• Assist in planning and delivering CRM and email marketing campaigns.
• Support the CRM Manager with database management and email performance.
• Collaborate across departments to align CRM strategies.

Skills

Database management

Email marketing

Campaign performance analysis

Data segmentation

Cross-department collaboration

Job description

About SEVENSTORE:

SEVENSTORE connects people through fashion, community, and collaboration.

With a globally curated assortment of designers and brands, SEVENSTORE offers a unique collection of clothing, footwear, and accessories from luxury fashion houses, archetypal contemporaries, and collaborative behemoths to the forefront of fashion, aiming to bring retail, creativity, and distinctive storytelling into one destination.

Inspired by globally recognized fashion houses alongside emerging talents, SEVENSTORE seeks to merge local and global communities through a consumer-focused space that shares experiences through fashion, music, culture, and art.

Driving forward the future of fashion and opening opportunities for creative minds, we are looking for talented individuals who understand the ethos, product, and culture of SEVENSTORE.

The Role:

This role plays an integral part within the team, working closely with the CRM Manager across all aspects of CRM to support the wider communication and ecommerce strategy, while maintaining the SEVENSTORE brand.

Responsibilities:

• Assist in planning and delivering CRM and email marketing campaigns, including coordination of the communication planner.
• Assist in developing push notifications.
• Support the CRM Manager with database management, including database cleanliness.
• Work closely with the CRM Manager on data segmentation strategies.
• Manage building, scheduling, testing, and optimization of email campaigns.
• Assist in delivering weekly and monthly campaign performance reports.
• Establish email performance benchmarks, summarize key insights, and recommend actions to improve email performance.
• Create testing plans to enhance customer engagement and log effective strategies.
• Manage automated communications, maintaining current campaigns and exploring areas for improvement.
• Collaborate with other departments to ensure CRM strategies align with overall business goals.
• Work with the CRM Assistant to ensure timely and high-standard communication delivery.
• Assist the CRM Manager with technical integrations and broader development projects.
• Embrace the value of "Defying Ordinary" by driving continuous improvement and innovation within the CRM department.

The Team

From Buying, Merchandise, Creative, Ecommerce, and Marketing, SEVENSTORE’s inclusive environment facilitates communication across departments, with a focus within your specific team.

Diversity

We value diversity as it brings different perspectives, helping us iterate concepts for SEVENSTORE.COM. Diversity for us involves building happy teams full of individuals eager to learn and inspired by each other's diverse experiences and backgrounds.

Recruitment Process

We review applications individually. If we believe you are a good fit, a member of our Talent team will contact you for an informal chat about the role and to explore mutual suitability.

We promote open and honest conversations in a friendly environment. We want to learn about you and why you see this as the right opportunity.

Please note, this is not a remote role. The expectation is that you will attend our Studio or Head Office in Greater Manchester in a hybrid manner.