CRM Executive

Group 1 Automotive UK; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group is seeking a CRM Executive in Milton Keynes to support CRM Managers, ensuring robust lead management and data integrity. The ideal candidate will be detail-oriented, organized, and have strong communication skills, with experience in database hygiene and a desire to contribute to exceptional customer experiences. The role offers various employee benefits including annual leave, retail discounts, and training opportunities.

Benefits

33 days of annual leave

Retail discounts

Company pension scheme

Flexible working options

Qualifications

• Experience using Keyloop Drive DMS is desirable.
• Experience using Dealerweb LMS is desirable.
• Demonstrated ability to work in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Assist with Lead Management reporting.
• Help maintain data amendment requests.
• Manage CRM customer database hygiene.
• Support CRM Managers with reporting and analysis.

Skills

Database hygiene

Communication skills

Organizational skills

Excel

Keyloop Drive DMS

Dealerweb LMS

Detail-oriented

Tools

Keyloop Drive DMS

Dealerweb LMS

Job description

CRM Executive - Milton Keynes

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a CRM Executive you will be responsible for supporting the CRM Managers ensuring robust lead management and data integrity across the divisions and will support in helping the retail centres to deliver a leading customer experience.

What We Can Offer You

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions - just ask
  
  

What You’ll Do Day To Day

• Review and create reporting to assist with Lead Management at site, divisional and group level.
• Assist with Identifying training needs and support CRM Managers to improve agreed KPIs.
• Assist with ensuring all our systems are updated with any changes to our data protection policy.
• Help maintain data amendment requests within Divisional CRM Inboxes - be responsible for updating of customer details or opt out requests.
• Work with the CRM Managers and IT, manage CRM customer database, including hygiene, auditing for accuracy and integration of new data elements.
• Review the brand and Group 1 Customer Experience and Reputation scores sharing best practice and reporting with divisional and central teams
• Support the CRM Managers with accurate reporting, analysis to help with the development of CRM Strategies for the Divisions/Group
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience using Keyloop Drive DMS (desirable not essential)
• Experience using Dealerweb LMS (desirable not essential)
• Experience in database hygiene, auditing for accuracy, cleansing and integration
• Highly organized and demonstrably detail-oriented.
• Demonstrated ability to work in a fast-paced, “self-starter” environment
• Ability to manage multiple work streams simultaneously
• Team-player with excellent relationship-building and communication skills
• Proficient in Excel and PowerPoint
• Strong written and verbal communication skills
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

• Terms & Conditions; £1,000 sign-on bonus payable after 30 days of employment, a further £500 after 90 days, and a final payment of £1000 after 6 months. Further T&C’s apply.