CRM Executive

EMJ; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join EMJ as a CRM Database Executive, where you'll drive database growth and manage day-to-day operations, ensuring compliance and efficiency. With a vibrant team culture and flexible working options, you'll contribute to enhancing both customer insights and overall marketing strategies while enjoying a comprehensive benefits package.

Benefits

Bupa medical cashback

Aviva private medical insurance

Bike to Work scheme

25 days holiday plus additional days

Company events and celebrations

Free breakfast and fresh fruit

Access to Wembley box events

1.5-hour gym lunch

Buddy program for new starters

Qualifications

• Experience in database marketing or related roles is required.
• Expertise in HubSpot, especially regarding segmentation and reporting.
• Strong analytical skills, familiar with tools like Google Analytics.

Responsibilities

• Support strategies for database expansion and management.
• Maintain database health, optimize retention, and manage data workflows.
• Provide insights and recommendations based on key performance metrics.

Skills

Analytical skills

Proactive approach

Communication of insights

Education

Background in database marketing or CRM management

Tools

HubSpot

Google Analytics

SimilarWeb

Job description

Join Our Values-Driven Team

EMJ is a values-driven company, first and foremost. We’re looking for ambitious individuals who take ownership of their professional growth. If you’re goal-oriented and driven to succeed, we’d love to hear from you. Read more about our values below.

The Opportunity

As our CRM Database Executive, you’ll be at the at the centre of our database operations– supporting database growth, ensuring smooth day-to-day management, and delivering insights that help shape our marketing strategy. You’ll be the go-to expert for all things HubSpot, ensuring our data processes are top-notch and compliant with best practices.

What's in it for you:

• Enjoy Bupa medical cashback after passing probation and Aviva private medical insurance after one year, keeping you covered when it matters most.
• Our Bike to Work scheme helps you save money and stay active on your commute.
• Start with 25 days of holiday, plus an extra day for each year of service (up to 30 days!).
• From our legendary Summer Ball to festive Christmas celebrations, we love bringing everyone together.
• Enjoy free breakfast and fresh fruit to keep you energized.
• Get the chance to attend amazing events in the Wembley box!
• Take advantage of a 1.5-hour gym lunch and join company clubs, including running, football, board games, and chess.
• Our buddy program for new starters ensures you feel at home from day one.

Who you are:

• Combined Experience: You bring a solid background in database marketing, CRM management, or related roles.
• HubSpot Expertise: You are skilled in HubSpot, particularly in segmentation, workflows, and reporting.
• Analytical Acumen: You possess strong analytical skills and are proficient in using Google Analytics, SimilarWeb, and other data tools.
• Proactive and Data-Driven: You take a proactive, data-driven approach to identify trends and optimise marketing performance, aiming for continuous 1% gains.
• Clear Communicator of Insights: You can effectively translate complex data insights into clear and actionable strategies, ensuring a positive impact on marketing outcomes.

What you’ll do:

• Database Growth: Support the development and execution of strategies to expand the EMJ database, including organic growth and paid initiatives.
• Database Management: Take ownership of day-to-day database management, keeping data clean, optimising retention, and ensuring processes run smoothly.
• Be Our HubSpot Expert: Ensure database health metrics are maintained, manage data workflows, and enhance customer journey processes.
• Data Insight & Reporting:Track key performance metrics, and support with insights and recommendations for optimisation.
• Business Impact: Use data to identify trends, propose solutions, and drive better results for both customer and client-facing initiatives.

Key Information:

• Salary:Negotiable
• Reports to: Head of Marketing
• Hours: 8.30am – 5pm, Mon-Fri
• Working pattern:Up to 2 days flexibility to work from home (FT in office during probation)
• Location: This role is based in our London/Moorgate office

We offer a hybrid work environment, balancing office and remote work. To support your training and development during your initial three-month probation, this period will be fully office-based, five days a week. Following this, we anticipate a regular office presence of at least three days a week to maintain collaboration and team connection.

About EMJ

EMJ'spurpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do andcreate Gold Medal Winners in the company.

At EMJ, we believe in…

• Taking care of your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.
• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.
• Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.
  

Find out more about us and careers at EMJ.

Application process:

Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.