CRM Executive

SEPHORA; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Sephora cherche à recruter un CRM Executive et un Junior CRM Executive pour améliorer la communication avec les clients via email et application. Le candidat idéal sera passionné par le CRM et apportera des compétences analytiques et créatives, contribuant ainsi à l'engagement et la rétention des clients.

Benefits

Culture of empowerment

Opportunités d'apprentissage et de croissance

Travail satisfaisant

Qualifications

• Expérience en CRM, email ou marketing digital pour CRM Executive.
• Intérêt marqué pour le CRM et le marketing pour Junior CRM Executive.
• Familiarité avec des outils tels que Braze, Ometria, Salesforce, ou Klaviyo.

Responsibilities

• Gérer la livraison de campagnes email et app.
• Analyser les performances des campagnes et générer des recommandations.
• Collaborer avec des partenaires externes pour améliorer la personnalisation CRM.

Skills

Attention to detail

Data analysis

Stakeholder management

Creative eye

Tools

CRM platforms

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The Opportunity

At Sephora, our customers are at the heart of everything we do and how we connect with them matters. We’re on the lookout for a CRM Executive and a Junior CRM Executive to help us deliver standout customer communications across email and app. Whether you're an experienced CRM marketer or taking your next step in digital, this is an exciting chance to join a high-performing team and play a part in shaping our customer journey at Sephora UK.

From campaign planning and execution to optimisation and analysis, you’ll play a key role in ensuring our CRM output is timely, tailored and aligned with wider business goals. This is an exciting opportunity to bring creativity, precision and a commercial mindset to every customer touchpoint - helping us drive engagement, retention and revenue.

You Will Also Be Responsible For:

• Managing the end-to-end delivery of BAU email and app campaigns including briefing, building, testing, scheduling, and proofing

• Partnering with internal teams to ensure content and messaging are on-brand, locally relevant, and aligned with trade and marketing calendars

• Supporting the implementation and continuous improvement of lifecycle and automated journeys, using customer data to inform targeting and content

• Taking the lead on A/B testing, from idea generation through to reporting and insight sharing

• Monitoring and reporting on campaign performance, turning data into actionable recommendations

• Assisting in the development of SMS and emerging channels, contributing to testing and scaling strategies

• Evolving segmentation and personalisation strategies to improve targeting and customer experience

• Collaborating with external brand partners to enhance CRM personalisation and revenue impact

• Supporting the CRM Manager in optimising loyalty campaigns through performance analysis and journey improvements

• Staying up to date on CRM trends, platform updates and best practices, helping us push boundaries and innovate in the channel

What You’ll Bring

You’re customer-obsessed, commercially minded, and naturally curious. You will love digging into data just as much as crafting compelling content. Whether you're coming in with hands-on CRM experience or just starting out, you’re eager to learn, collaborate, and make a meaningful impact. Highly organised and detail-oriented, you thrive in a fast-paced, cross-functional environment where no two days are the same.

Our Ideal Candidates Will Also Possess:

• For CRM Executive: Previous hands-on CRM, email, or digital marketing experience (agency or in-house)

• For Junior CRM Executive: A strong interest in CRM and marketing, with some exposure to campaigns or tools

• Familiarity with CRM platforms such as Braze, Ometria, Salesforce, or Klaviyo

• Confidence analysing campaign results and identifying opportunities

• Strong attention to detail and a good creative eye

• A collaborative approach and strong stakeholder management skills

• An adaptable, can-do attitude and willingness to roll up your sleeves

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.