CRM E-Commerce and Marketing Analyst

Moss; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Moss is seeking a Data Analyst to join our Commercial and Data team. You will collaborate across the business to gather and analyze data, providing insights that inform strategic decisions. Ideal candidates are highly analytical, experienced with tools like Tableau and SQL, and able to communicate insights effectively.

Benefits

70% discount across all stores

Financial support for commuting

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development opportunities

Access to online learning platform

Employee Hub for benefits and updates

New Baby Gift

Qualifications

• Experience with large datasets and actionable insights.
• Understanding of campaign and customer performance metrics.
• Experience in GA4 analysis is advantageous.

Responsibilities

• Deliver weekly and monthly performance reporting.
• Support development and maintenance of dashboards using Tableau.
• Analyse campaign performance and customer journeys.

Skills

Analytical skills

Communication

Data visualization

Collaboration

Education

Relevant degree in Data Science, Statistics, or related field

Tools

Tableau

Excel

SQL

GA4

Job description

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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioral competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise.

This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight.

Key Responsibilities:

• Deliver weekly and monthly performance reporting across web, marketing and customer metrics.
• Support the development and maintenance of dashboards using Tableau
• Assist with analysing campaign performance, on-site behaviour, and key customer journeys.
• Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM.
• Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are met.

What You'll Need to Succeed:

Technical:

• Comfort working with large datasets and drawing actionable insights.
• An understanding of campaign and customer performance metrics (conversion, LTV, bounce, acquisition vs retention).
• Advantageous to have experience in GA4 analysis
• Build customer segments and create data selects using Bloomreach (ESP), Tableau or SQL
• Supply data to end users via integrations with Bloomreach or through other means
• Advantageous to have experience working with RESTful APIs to retrieve and send customer data

About You:

• Highly analytical with strong attention to detail.
• Able to clearly communicate insights to technical and non-technical stakeholders.
• A natural collaborator who enjoys problem solving and supporting others.
• Comfortable working in a fast-paced environment and adapting to shifting priorities.
• Curious, proactive, and keen to continuously learn and grow.
• Passionate about data, digital journeys and customer behaviour.
• Employee Discount: 70% discount across all our stores.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

Additional information: Our Hybrid Work Policy requires a minimum of 3 days in the office and 2 working from home.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Analyst

• Industries

  Retail Apparel and Fashion and Retail

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