CRM Delivery Project Manager - D365

JR United Kingdom; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the UK is seeking a CRM Delivery Project Manager to oversee the technical workstream of a D365 CRM implementation. This hybrid role involves managing various teams and ensuring projects are completed on time and within budget, requiring excellent communication skills and experience in CRM programmes.

Qualifications

• Experience with end-to-end CRM programmes.
• Knowledge in Customer Management.
• Experience with data migration and integration in CRM projects.

Responsibilities

• Lead and manage multiple technical workstreams simultaneously.
• Develop detailed project plans and risk management strategies.
• Communicate project status and updates to stakeholders.

Skills

Communication

Problem Solving

Analytical Skills

Team Collaboration

Education

Experience with Microsoft D365 implementations

Proven experience as a Technical Project Manager

Job description

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CRM Delivery Project Manager - D365, Buckinghamshire

Client:

JSS Transform

Location:

Buckinghamshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Hybrid role (3 days a week in the office)

6 months +

Our global technical client is looking for a Project Manager to oversee and manage the technical workstream of the CRM implementation from inception to completion, ensuring it is completed on time, within scope, and budget. The Technical Project Manager will work closely with various stakeholders, including development teams, clients, and senior management, to deliver high-quality solutions that meet business objectives.

Responsibilities

• Lead and manage multiple technical workstreams/developments simultaneously, ensuring alignment with the overall programme strategy, plan, and company goals.
• Lead the technical team including Technical Architect, Technical Product Specialist, Technical Product Owner.
• Develop detailed project plans, including scope, timelines, resource allocation, and risk management strategies aligned with the overall programme.
• Coordinate with cross-functional teams, including developers, designers, and QA engineers, to meet project milestones and deliverables.
• Act as the key expert and decision-maker on technical approach by aligning the programme's technical goals with key technical leads.
• Communicate project status, updates, and risks to stakeholders effectively, ensuring transparency throughout the project lifecycle.
• Identify, track, and mitigate project risks and issues, ensuring timely resolution with minimal impact on timelines and quality.

What we need from you

• Experience with best practices in development programmes, providing insights on common pitfalls, risks, and mitigations, ideally in Microsoft D365 implementations.
• Experience with end-to-end CRM programmes.
• Proven experience as a Technical Project Manager.
• Knowledge and experience in Customer Management.
• Experience working with third-party partners.
• Excellent communication and interpersonal skills.
• A proactive, can-do attitude and willingness to learn and share best practices.
• Strong analytical and problem-solving skills.
• Experience with data migration and integration in CRM projects.