CRM Database Manager

Harnham Ltd; London; On-site; GBP 45,000; Full time

Job summary

Une société de publication médicale recherche un CRM Database Manager pour superviser leurs opérations CRM. Ce rôle clé implique la gestion de la base de données pour améliorer la qualité des données et assurer la conformité au GDPR. Le candidat idéal aura une solide expertise sur HubSpot et d'excellentes compétences analytiques. C'est une occasion unique de faire un impact significatif dans une organisation valorisant la collaboration et l'initiative.

Benefits

Medical cashback

Private healthcare

Bike scheme

Socials

Training

Wellness incentives

Industry events

Qualifications

• Expérience en CRM, marketing de base de données ou rôles similaires.
• Forte connaissance de HubSpot (segmentation, workflows, reporting).
• Capacité à travailler en autonomie.

Responsibilities

• Gérer et maintenir une base de données conforme et efficace.
• Optimiser les workflows dans HubSpot.
• Fournir des insights de performance aux équipes.

Skills

CRM management

Data management

Segmentation

Reporting

GDPR compliance

Communication

Analytical skills

Tools

HubSpot

Job description

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CRM Database Manager

Location: Moorgate, London (3 days office / 2 days WFH after probation)

Salary: £45,000

Sector: Healthcare / Publishing / Digital Media

We are working with a leading medical publishing brand committed to raising healthcare standards across Europe and the US. They seek a CRM Database Manager to oversee their CRM strategy and operations, focusing on data management, segmentation, reporting, and GDPR compliance.

The Role

This position reports to the Head of Marketing. You will be the team’s HubSpot expert, managing their CRM system to improve data quality, performance, and structure, thereby enhancing marketing outcomes and ensuring GDPR compliance.

Key Responsibilities

• Manage and maintain a compliant and effective database
• Lead segmentation and workflow optimization in HubSpot
• Provide performance insights to various teams
• Identify and resolve platform or process pain points
• Support B2C and B2B campaign delivery and lead management
• Develop strategies for database growth and nurturing
• Own reporting and dashboards for senior stakeholders

What They're Looking For

• Experience in CRM, database marketing, or similar roles
• Strong knowledge of HubSpot (segmentation, workflows, reporting)
• Excellent communication and analytical skills
• Values-driven approach emphasizing collaboration, ownership, and initiative
• Ability to work with cross-functional teams and present insights to leadership
• Experience with B2B and B2C data is a plus
• Comfort working independently with autonomy

Why Apply?

• Be the first dedicated CRM hire and make a significant impact
• Join a values-led organization with a strong purpose
• Enjoy company perks like medical cashback, private healthcare, bike scheme, and socials
• Work with a collaborative marketing team with growth opportunities
• Access training, wellness incentives, and industry events

Note: This role is fully office-based (5 days/week) during the 3-month probation, then shifts to a 3-day hybrid schedule.

If this role isn't right for you, please send your CV anyway — new roles are constantly opening.