CRM Data and Support Assistant - External Relations - 105935 - Grade 5

University of Birmingham; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Job summary

The University of Birmingham is seeking a CRM Data and Support Assistant to provide operational support for core CRM systems. This role involves maintaining data quality, responding to system queries, and developing resources, contributing to the effective functioning of Digital Channel Management.

Benefits

40 days paid holiday per year

Paid day for volunteering

Occupational sick pay

Pension scheme

Subsidised day nurseries

Qualifications

• Experience of using databases where data quality is critical.
• Good all-round IT skills.
• Understanding of data protection principles.

Responsibilities

• Support daily operations of core CRM systems.
• Maintain and review data accuracy and quality.
• Respond to internal queries related to CRM data.

Skills

Data Accuracy

Communications

Digital Literacy

Education

A Level or equivalent level 3 qualification

Minimum grade C/4 in Mathematics and English at GCSE

Job description

CRM Data and Support Assistant - External Relations - 105935 - Grade 5

Join to apply for the CRM Data and Support Assistant - External Relations - 105935 - Grade 5 role at University of Birmingham

CRM Data and Support Assistant - External Relations - 105935 - Grade 5

Join to apply for the CRM Data and Support Assistant - External Relations - 105935 - Grade 5 role at University of Birmingham

Job Description

Position Details

External Relations

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388

Grade: 5

Full Time, Fixed Term contract up to August 2026

Closing date: 29th June 2025

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

As a member of the Digital Channel Management team, you will provide day-to-day operational support for our core CRM systems and associated processes. You will work alongside colleagues to maintain data quality, respond to system-related queries, provide support during new feature releases and support the ongoing development of resources and documentation. You will use strong IT and digital literacy skills to support a range of administrative tasks, contributing to the smooth and secure operation of our systems. Training will be provided in all relevant systems and data protection principles.

Main Duties

• Support the daily operations of the core CRM systems by maintaining and reviewing data accuracy and quality, developing an in-depth understanding of the complex data involved in order to help identify problems and irregularities.
• Verify records, identify and manage duplicated entries, and make appropriate decisions on record merges.
• Assist in responding to internal queries related to CRM data, escalating where appropriate.
• Monitor and manage digital communication channels used by end users, ensuring timely and effective responses.
• Support the review, update, and development of user training materials and guidance documentation.
• Respond to general queries relating to Digital Channel Management, directing them to relevant colleagues as required.
• Work collaboratively with colleagues to ensure system and process consistency, accuracy, and compliance.
• Maintain a high level of awareness around data protection principles, ensuring sensitive information is handled securely and appropriately.
• Undertake other tasks and responsibilities appropriate for the post’s grade as required by the Digital Channel Manager or Head of Digital Channel Management in support of the team's objectives.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
  
  

Required Knowledge, Skills, Qualifications, Experience

• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
• Minimum of grade C/4 in Mathematics and English at GCSE or equivalent.
• Experience of using databases or other technical systems where data quality is of critical importance.
• Good all-round IT skills and digital literacy.
• Understanding of the importance of data protection and handling sensitive data.
• Proven ability to plan ahead and anticipate requirements, proactively planning own (and sometimes others’ workloads) to manage time effectively, progress tasks concurrently and work to deadlines.
• Excellent communication skills, including the ability to write for different audiences, and to required deadlines.
• Excellent interpersonal skills. The post holder must inspire confidence and command authority with a range of colleagues and always provide excellent customer service.
• A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
• A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
• Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
• Ability to understand policy and procedures and how to apply these.
• Understands the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
  
  

Dimensions

This role will require personal initiative within and beyond the department.

Planning and Organising

The role is required to work independently on daily, weekly and monthly tasks but also on projects with medium-longer-term horizons without daily supervision.

Problem Solving and decision making

They will work with direction from management but with a significant degree of autonomy. They will deal with more complex queries and be expected to resolve any problems in their area of responsibility.

Internal and External relationships

This role will be liaising with internal colleagues and stakeholders, likely to be University-wide.

Informal enquiries to Rob Fowles, email: [e-mail]

View our staff values and behaviours here

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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