CRM Customer Value Manager

E.ON Next; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading energy company is seeking a CRM Customer Value Manager to spearhead their CRM strategy. This role involves managing a team, optimizing campaigns, and enhancing customer experiences through data-driven insights. With a focus on growth and retention, you'll collaborate across departments to deliver impactful campaigns. The position offers a competitive salary, hybrid working options, and generous holiday benefits.

Benefits

Competitive Salary

26 Days Holiday

Bank Holidays

Birthday Off

Qualifications

• Experience leading CRM or marketing teams.
• Proven track record in performance-driven CRM strategy.

Responsibilities

• Own and deliver CRM strategy aligned with business goals.
• Lead, coach, and develop a high-performing CRM team.

Skills

Data Mindset

Stakeholder Management

Tools

Marketing Automation Tools

Job description

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Are you passionate about driving customer value through data-led CRM? We’re hiring a Customer Value CRM Manager to lead our CRM strategy for Sainsbury’s Energy and E.ON Next.

You’ll manage a team of CRM campaign leads, collaborate across Marketing, Digital, and E-commerce teams, and deliver impactful campaigns that drive growth, retention, and engagement.

What you’ll be doing:

• Own and deliver CRM strategy aligned with business goals
• Lead, coach, and develop a high-performing CRM team
• Use data to optimise campaigns and customer journeys
• Partner cross-functionally to enhance conversion and experience
• Drive automation, quality control, and CRM tool optimisation
• Ensure brand-aligned, impactful customer communications

What we’re looking for:

• Experience leading CRM or marketing teams
• Proven track record in performance-driven CRM strategy
• Strong data mindset and stakeholder management skills
• Experience with marketing automation tools
• Bonus: Knowledge of the energy sector or start-up environments

Benefits include a competitive salary + benefits, 26 days holiday + bank holidays + your birthday off, and hybrid working (London, Farringdon HQ).

Apply early – this role may close soon due to high interest.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing

Industries

• Utilities