CRM Consultant

Instituto Politécnico de Tomar; Cannock Wood; Hybrid; GBP 75,000 - 80,000; Full time

Job summary

An innovative consultancy is seeking a CRM Consultant to enhance their client’s CRM product stream. This role involves leading project governance, managing operational delivery, and collaborating with sales teams to drive customer engagement. The ideal candidate will possess deep knowledge of Dynamics 365 and strong communication skills, thriving in a fast-paced environment. Join a forward-thinking team that values diversity and offers a hybrid work setup, competitive salary, and a range of benefits, making this an exciting opportunity for professionals eager to make an impact.

Benefits

Bonus scheme

Pension

Holiday allowance

Qualifications

• Proven experience in a pre-sales role with Dynamics 365.
• Strong verbal and written communication skills.

Responsibilities

• Collaborate with sales team on pre-sales activities.
• Manage performance and progress of CRM projects.

Skills

Dynamics 365

Communication Skills

Project Management

Customer Engagement

Public Speaking

Job description

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CRM Consultant - West Midlands - £80,000 per annum

DCS Technology, in partnership with our client who is a Microsoft Gold Partner and consultancy, is seeking a CRM Consultant to join their rapidly growing team based in the Midlands.

Role Overview

As CRM Consultant, you will play a vital role in leading the development of the client’s CRM product stream, managing governance and operational delivery of projects, and road mapping future CRM strategies.

Responsibilities

• Supporting sales: Collaborate with and assist the sales team in pre-sales activities and documentation.
• Be a team player: Act as a point of escalation for project managers and junior consultants in complex consultancy queries.
• Cross-functional communication: Liaise with business SMEs in sales and marketing to create effective content for customer engagement.
• Project management: Act as a key contact, managing the performance and progress of CRM projects.
• Meet deadlines: Work within self-set and SLA deadlines to manage customer expectations and deliver quality services.

Qualifications and Skills

• Proven experience in a pre-sales or similar role working with Dynamics 365.
• Deep knowledge of Dynamics 365 products/solutions.
• Microsoft Dynamics 365 certifications.
• Strong verbal and written communication skills.
• Excellent interpersonal skills for working with diverse stakeholders.
• Confidence in public speaking and delivering presentations.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Customer-centric and collaborative working approach.
• Attention to detail and good time management skills.
• Experience in the NFP or public sectors is highly desirable.

What to Expect

Salary: £75,000 to 80,000 per annum

Benefits: Bonus scheme, pension, holiday allowance, and more.

Work Setup: Hybrid (mix of office and home-based)

Location: Cannock, West Midlands

Employment Type: Full-time, permanent

Additional Information

DCS Recruitment and associated companies promote diversity and equal opportunity in the workplace.