CRM & Business Intelligence Analyst

Straumann Group; Newbury; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company as a CRM & Business Intelligence Analyst, where you'll transform data into insights, manage CRM systems, and support commercial strategies across multiple regions. This role offers growth opportunities in a dynamic environment, leveraging tools like Salesforce and Power BI to drive business intelligence and digital transformation.

Benefits

Growth opportunities

Dynamic learning journey

Hands-on experience with leading platforms

Qualifications

• Driven, analytical, curious about data.
• Effective communicator capable of explaining data insights.
• Enthusiastic about data and digital transformation.

Responsibilities

• Support daily operations and optimization of CRM systems.
• Maintain accurate CRM data across SAP and Salesforce.
• Design and deliver reports using Power BI.

Skills

Analytical

Communication

Problem-solving

Data-driven

Education

Bachelor’s degree in business, data & tech, or related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group

The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with a passion for quality to offer the best solutions for dental professionals and patients worldwide. As a pioneer in dental implantology, we have expanded our product portfolio to include various areas of aesthetic dentistry, from tooth preservation to orthodontics with transparent aligners.

We are seeking a Business Intelligence Analyst to join our Commercial Excellence team in the Northern European Hub (NEH). This role involves transforming data into insights, managing data architecture, and optimizing processes. You will work across CRM, data quality, AI-driven innovation, and market intelligence, with hands-on involvement in Salesforce support and platform development. This is an excellent opportunity for data-minded, driven individuals eager to learn and grow within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics
   • Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher.
   • Participate with global/regional teams in testing new features and platform improvements.
   • Provide support to end users and contribute to training initiatives.
   • Analyze data to understand platform adoption, customer engagement, and campaign effectiveness.
   • Identify behavioral trends to support go-to-market strategies.
2. Data Quality & Integrity
   • Maintain accurate, consistent, and complete CRM data across SAP CRM and Salesforce.
   • Conduct data quality checks, provide monitoring tools, and support data cleansing.
   • Collaborate on data ownership and governance best practices.
3. Business Intelligence & Reporting
   • Design and deliver reports and dashboards using Power BI and Salesforce Analytics.
   • Analyze data to generate actionable insights.
4. AI & Digital Tools
   • Leverage AI solutions to enhance performance tracking and decision-making.
   • Explore automation opportunities for routine reports and processes.
   • Stay informed on emerging tools and integrate them into our BI/CRM ecosystem.
5. Market Intelligence & Strategy Support
   • Collect and analyze data on market trends, competitors, and customer needs.
   • Support the development of market insights and dashboards.
   • Assist in strategic reviews and commercial planning using internal and external data.

Who You Are

• Driven, analytical, curious about data, with a passion for learning and problem-solving.
• Effective communicator capable of explaining data insights to diverse audiences.
• Enthusiastic about data, business intelligence, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Ability to adapt in a dynamic, fast-paced environment.

Preferred Qualifications

• Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar tools.
• Previous data/analyst/sales operations experience.
• Exposure to AI tools, data modeling, and automation technologies.

What You’ll Gain

• Growth opportunities and a dynamic learning journey.
• Involvement in shaping the future of Straumann’s data and digital platforms.
• Hands-on experience with leading platforms like Salesforce, Pitcher, Power BI, and Alteryx.
• Global initiatives and stakeholder exposure across our northern hub countries and business units.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.