CRM & Business Intelligence Analyst

Straumann Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading provider in aesthetic dentistry as a CRM & Business Intelligence Analyst. This role involves transforming data into insights, managing CRM systems, and supporting data quality initiatives. Ideal for data-minded individuals eager to learn and grow in a dynamic environment.

Benefits

Growth opportunities in learning and development

Hands-on experience with leading platforms

Qualifications

• Experience with CRM systems and data analysis.
• Excellent communicator capable of explaining data insights.

Responsibilities

• Support daily CRM operations and optimization.
• Create reports and dashboards using Power BI.
• Analyze market trends and customer needs.

Skills

Analytical

Communication

Data Minded

Curiosity

Education

Bachelor’s degree in business, data & tech, or related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group.

The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with passion. We are committed to quality and offer solutions in various areas of aesthetic dentistry, including implantology, tooth preservation, regeneration, restoration, orthodontics, and more.

As part of our Commercial Excellence team in the Northern European Hub (NEH), we seek a Business Intelligence Analyst passionate about transforming data into insights, data architecture, and process optimization. This role involves responsibilities across CRM, data quality, AI-driven innovation, and market intelligence, with hands-on work in Salesforce supporting users and platform development. If you're data-minded, driven, and eager to learn, this is an excellent opportunity within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics
2. Support daily CRM operations, development, and optimization, including Salesforce and Pitcher platforms.
3. Participate in testing new features and platform improvements with global/regional teams.
4. Provide end-user support and contribute to training initiatives.
5. Analyze data to understand platform adoption, customer engagement, and campaign effectiveness.
6. Identify behavioral trends to support go-to-market strategies.

1. Data Quality & Integrity
2. Ensure accuracy and consistency of CRM data across SAP CRM and Salesforce.
3. Conduct data quality checks and support data cleansing initiatives.
4. Collaborate with users on data ownership and governance.

1. Business Intelligence & Reporting
2. Create reports and dashboards using Power BI and Salesforce Analytics (CRMA).
3. Analyze data to generate actionable insights.

1. AI & Digital Tools
2. Leverage AI solutions to enhance performance and decision-making.
3. Automate routine reports and explore new tools for integration.
4. Stay updated on emerging technologies and incorporate them into BI/CRM systems.

1. Market Intelligence & Strategy Support
2. Analyze market trends, competitors, and customer needs.
3. Develop market insight reports and dashboards.
4. Support strategic reviews and commercial planning using internal and external data.

Who You Are

• Driven, analytical, curious about data, and eager to learn.
• Excellent communicator capable of explaining data insights.
• Passionate about data, BI, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Adaptable to a fast-paced environment with changing priorities.

Preferred Qualifications

• Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar.
• Previous roles in data analysis or sales operations.
• Experience with AI tools, data modeling, and automation technologies.

What You’ll Gain

• Growth opportunities in learning and development.
• Involvement in shaping Straumann’s data and digital strategies.
• Hands-on experience with leading platforms like Salesforce, Pitcher, Power BI, and Alteryx.
• Global initiatives and stakeholder exposure across the northern hub countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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