CRM & Business Intelligence Analyst

Straumann Group; Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in aesthetic dentistry seeks a CRM & Business Intelligence Analyst to optimize data processes and enhance CRM systems. This role offers hands-on experience with Salesforce and Power BI, focusing on data-driven insights and market intelligence. Ideal for data-minded individuals eager to learn and grow in a dynamic environment.

Benefits

Growth opportunities

Dynamic learning journey

Hands-on experience with platforms

Qualifications

• Driven, analytical, and enthusiastic about learning.
• Excellent communicator capable of explaining data insights.
• Experience with AI tools and data modeling.

Responsibilities

• Support CRM systems operation and optimization.
• Ensure CRM data accuracy and integrity.
• Design reports and dashboards using Power BI.

Skills

Analytical

Communication

Problem-solving

Data

BI

Digital Transformation

Education

Bachelor’s degree in business

Bachelor’s degree in data & tech

Tools

Salesforce

SAP CRM

Power BI

Alteryx

Job description

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The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. Today, we are active in all areas of aesthetic dentistry, ranging from tooth preservation, regeneration, restoration, orthodontics with transparent aligner trays to tooth loss.

As part of our Commercial Excellence team in the Northern European Hub (NEH), we are looking for a Business Intelligence Analyst who is passionate about turning data into insight, data architecture, and process optimisation.

This role offers a unique combination of responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You’ll also be hands-on with Salesforce, supporting both users and platform development. If you're data-minded, driven, and eager to learn, this is a great opportunity to develop within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics
   • Support the day-to-day operation, development and optimisation of our CRM systems including Salesforce and Pitcher platforms.
   • Participate with our Global/Regional teams in testing new features and assisting with platform improvements.
   • Provide support to end users and contribute to capability-building initiatives and user training.
   • Analyse and share data to understand platform adoption, customer engagement, and campaign effectiveness.
   • Identify behavioral trends to support go-to-market strategies.
2. Data Quality & Integrity
   • Ensure CRM data across SAP CRM and Salesforce is accurate and complete.
   • Run data quality checks, support data cleansing initiatives, and provide monitoring tools.
   • Collaborate with users to promote data ownership and governance.
3. Business Intelligence & Reporting
   • Design and deliver reports and dashboards using Power BI and Salesforce Analytics (CRMA).
   • Analyze data to generate actionable insights.
4. AI & Digital Tools
   • Leverage AI solutions to improve performance tracking and decision-making.
   • Explore automation opportunities for routine reports and processes.
   • Stay informed on emerging tools and help integrate them into our ecosystem.
5. Market Intelligence & Strategy Support
   • Analyze market trends, competitors, and customer needs.
   • Support development of market insight reports and dashboards.
   • Assist in strategic reviews and commercial planning using data.

Who You Are

• Driven, analytical, and enthusiastic about learning and problem-solving.
• Excellent communicator capable of explaining data insights.
• Passionate about data, BI, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Adaptable to a dynamic, fast-paced environment.

Preferred Qualifications

• Experience with CRM systems like Salesforce, SAP CRM, Power BI, Alteryx.
• Previous role in data analysis or sales operations.
• Experience with AI tools, data modeling, and automation.

What You’ll Gain

• Growth opportunities and a dynamic learning journey.
• Participation in shaping digital and data strategies.
• Hands-on experience with platforms like Salesforce, Pitcher, PowerBI, Alteryx.
• Global initiatives and stakeholder exposure across regions.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.