CRM Automation Manager

JR United Kingdom; York; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing brand in the UK seeks a Braze expert to enhance its CRM function by building data-driven customer journeys across multiple channels. This hands-on role includes developing campaign frameworks, optimizing automation, and collaborating with cross-functional teams to drive impactful results.

Benefits

Flexible hybrid working

High autonomy in a data-led business

Qualifications

• Strong hands-on experience in Braze, including Liquid and Connected Content.
• Experience with APIs and data feeds.
• Curious, proactive, comfortable taking end-to-end ownership of projects.

Responsibilities

• Build and optimise automated campaigns in Braze with custom events.
• Own integrations between Braze and data systems.
• Lead A/B test design and performance reporting.

Skills

Braze

APIs

Analytical mindset

A/B testing

Job description

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This fast-growing, customer-first brand is scaling its CRM function and looking for a Braze expert to drive lifecycle marketing. If you’re passionate about building personalised, data-led customer journeys across email, push, and in-app – this is your chance to make a big impact in a high-growth environment.

THE ROLE

You’ll take full ownership of lifecycle journey automation in Braze, working across teams to deliver timely, relevant messaging at scale. From setting up complex campaign logic to driving API-based triggers and measuring performance, this is a hands-on role with big strategic influence.

Responsibilities:

• Build and optimise automated campaigns in Braze using Liquid, custom events, and multi-channel triggers.
• Own integrations between Braze, product, and data systems – ensuring reliable data flows and event tracking.
• Develop frameworks for scalable personalisation and modular content templates.
• Lead A/B test design and campaign performance reporting using CRM KPIs.
• Collaborate with Tech/Product on transactional messaging and data syncs.

YOUR SKILLS & EXPERIENCE

• Strong hands-on experience in Braze, including Liquid, Connected Content, and advanced segmentation.
• Technically confident – experienced with APIs, data feeds, and campaign logic.
• Analytical mindset with A/B testing experience and comfort owning CRM metrics.
• Curious, proactive, and comfortable taking end-to-end ownership of projects.

BENEFITS

• Up to £60,000 depending on experience
• Flexible hybrid working
• High autonomy in a growing, data-led business