CRM Associate

WeComm; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury lifestyle brand in London is seeking a CRM Associate to support customer communications aimed at driving engagement and loyalty. The ideal candidate will collaborate with various teams and leverage CRM tools to optimize campaigns and enhance customer relationships. This role requires a detail-oriented and analytically driven individual who is motivated to contribute to a prestigious brand.

Qualifications

• Customer-focused and detail-oriented with analytical skills.
• Collaboration with marketing, analytics, and e-commerce teams.
• Experience with CRM tools and reporting platforms.

Responsibilities

• Support planning and execution of customer communications.
• Assist in segmentation, campaign execution, and performance analysis.
• Deliver data-led experiences that enhance customer relationships.

Skills

CRM tools proficiency

Analytical skills

Customer focus

Collaboration

Detail-oriented

Job description

The Brand

A globally recognized leader in luxury lifestyle products, this iconic brand has defined modern elegance through its distinctive blend of heritage, innovation, and timeless style. With a presence in over 120 countries, it offers a broad portfolio that includes apparel, accessories, home furnishings, and fragrances. The brand is known for creating aspirational experiences that connect

deeply with customers across both digital and physical channels.

The Role

As a CRM Associate, you will support the planning and execution of targeted customer communications designed to drive engagement and long-term loyalty. Collaborating with marketing, analytics, and e-commerce teams, you'll assist in segmentation, campaign execution, and performance analysis. This role is essential to delivering seamless, data-led experiences that strengthen customer relationships and support commercial goals across global markets.

The Person

You are customer-focused, detail-oriented, and analytically driven, with a genuine interest in leveraging data to enhance personalization. Comfortable working with CRM tools and reporting platforms, you bring a collaborative mindset and a passion for continuous learning. Whether optimizing lifecycle campaigns or uncovering insights from performance metrics, you are motivated by the opportunity to contribute to a brand known for quality and prestige.