CRM Assistant

SIGNET; Watford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading jewellery retailer in Watford is looking for a CRM Assistant to support and manage CRM campaigns. You will work closely with various teams to help elevate the customer journey and engagement. Ideal for those with experience in campaign management or marketing. Offers a hybrid work model and competitive benefits including discounts and career progression opportunities.

Benefits

Competitive salary

Generous discounts

Career progression support

Health and Wellbeing Scheme

Qualifications

• Organised but comfortable adapting to changing priorities.
• Experience within a retail or fast-paced environment.
• Able to handle tasks with multiple steps and stakeholders.

Responsibilities

• Support with updating the CRM plan and calendar.
• Assist with department admin and collating campaign results.
• Support in the building of emails with agreed content and templates.

Skills

Organisational skills

Ability to adapt to changing priorities

Experience in a retail environment

Creative mindset

Job description

Overview

CRM Assistant - Circa 6 months

Hybrid - 2 days per week in our luxury offices in Croxley Park, Watford

Here at Signet Jewellers, owners of the UK Highstreet Jewellery brands H.Samuel and Ernest Jones, we're looking for a CRM Assistant to join our talented CRM team. As a Digital First retailer, we aspire to put ourselves in our customer shoes, helping them to Celebrate Life & Express Love.

As CRM Assistant, you'll be responsible for supporting the day-to-day delivery, coordination, and management of CRM campaigns. Reporting into our CRM Manager or CRM Executive, you'll work closely with other key business stakeholders including Online Trading, Marketing, Buying and Merchandising and creative teams.

Whist not essential, this is an ideal opportunity if you have some experience in campaign management or CRM, in particular email. If you have had exposure in marketing, within a placement position or as part of a degree, we'd love to hear from you! Apply today and help elevate our customer journey and engagement for our UK brands whilst gaining invaluable experience!

Responsibilities

• Support with updating the CRM plan / calendar and updating weekly packs
• Assist with department admin such as collating campaign results and running of weekly reporting
• Support in the building of emails with agreed content and templates for both banners
• Testing emails prior to sending
• Helping to track creative briefs through the design team via Trello boards
• Coordinating briefs from brands for their Trade Marketing activity, including timing and content of campaigns, and running reporting
• Competitor reviews and analysis

Qualifications / Ideal Fit

• Organised but comfortable adapting to changing priorities
• Experience within a retail or fast paced environment
• Able to handle tasks with multiple steps and stakeholders
• Aptitude for systems and learning new software
• Enjoys consistency in work tasks such as populating data tables and templates
• Creative mindset and the ability to put yourself in the customers shoes

Benefits

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one
• An annual enhanced discount to celebrate the day you joined our team
• Retirement Savings plans which offer flexibility in the way you save for the future
• Immediate Life Assurance from day one
• A minimum of 22 days holiday per year which increases after a years' service
• Recognised qualifications, study support and structured career progression
• Health and Wellbeing Scheme
• Financial Wellbeing scheme
• Give As You Earn scheme - An easy way to support causes close to your heart
• Real Rewards - exclusive discounts on groceries, travel and leisure

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. We are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.