CRM Assistant

The Boots Company PLC; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan (up to 6

Generous employee discounts for you

Enhanced maternity/paternity/adoption留

Job summary

Boots is seeking a CRM Assistant in Nottingham to support the marketing team in delivering care, confidence, and connection across communities in the UK and Ireland. You will work on app communications, value programmes, and seasonal campaigns, collaborating with trading and marketing to ensure clear messaging of Boots products and services.

The role emphasizes a proactive, customer-focused mindset, strong organisational skills, and the ability to learn quickly in a fast-paced environment.

Qualifications

• A proactive marketer with a passion for customer engagement.
• Commercially aware with a performance-driven mindset.
• Strong organisational and teamwork abilities.

Responsibilities

• Deliver an engaging app communications plan.
• Execute and optimise the annual value programme in app.
• Support seasonal campaigns during peak trading periods.
• Collaborate with trading and marketing to communicate Boots products and services in our app channels.
• Measure results and report insights back to the business.

Job description

Join Our Team as a CRM Assistant at Boots in Nottingham!

Are you ready to make a difference? At Boots, we’re dedicated to building a brilliant workplace where our people can thrive and contribute to our customers’ experiences every day. As a CRM Assistant in our Marketing team, you’ll play a vital role in delivering care, confidence, and connection across communities in the UK and Ireland.

Why Boots?

We believe in the brilliance that each individual brings to our team. Here’s what you can expect when you join us:

• Collaborative Culture: We’re more together. Join a team that supports and includes everyone, achieving more collectively.
• Empowerment: We believe in you. Your work will have meaning and impact, and you’ll be trusted to drive progress.
• Continuous Learning: We make progress. Embrace a learning mindset and be supported in your development.
• Supportive Environment: We’re with you. Your contributions matter, and you’ll have the tools and mentorship to succeed.
• Inclusive Atmosphere: We belong here. Help us create a welcoming culture where everyone can be themselves.

What You’ll Do

As a CRM Assistant, you will:

• Deliver a relevant and exciting app communications plan
• Deliver and optimise the annual value programme in app
• Support the delivery of seasonal campaigns during peak trading periods
• Work closely with trading and marketing colleagues to ensure the latest Boots products and services are communicated in our app channels
• Responsible for managing the process, from customer understanding and insight through to measuring results and reporting back to the business

What We’re Looking For

• A proactive individual with a passion for marketing and customer engagement; a natural ability to understand the customer and how to communicate effectively, keeping them at the heart of all campaigns
• Commercially and financially aware, with a performance driven attitude to further push the development of channels
• Strong organisational and process skills, with the ability to juggle multiple complex projects.
• Excellent communication and teamwork abilities.
• A willingness to learn and adapt in a fast-paced environment.

Benefits

At Boots, we value our employees and offer a range of benefits, including:

• Boots Retirement Savings Plan (up to 6% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay

At Boots, we’re proud to be an equal opportunity employer. We believe that diversity is key to our success, and we’re committed to creating a positive and inclusive workplace for everyone.

Be brilliant with Boots!