CRM Application Support Graduate

Worcester Bosch; Worcester; On-site; GBP 20,000 - 30,000; Full time

Job description

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work at Worcester Bosch.

Job Description

Bosch Home Comfort is embarking on an exciting digital change project, implementing cutting edge technologies to keep us at the forefront of our market. We are looking for highly motivated and professional IT advanced apprentices to help provide support globally to our customers across the vast CRM landscape.

You will need to have a good IT background, ideally with a relatable degree. It’s essential that you enjoy problem solving and working with multi skilled teams. Providing the highest levels of support to our internal customers is a fundamental part of the job, this includes delivering solutions in line with our service level agreements, providing continuous communication and sharing best practice.

1. Provide 2nd Level IT Support to Key Users of the OneCRM landscape globally
2. Supporting the core Microsoft Dynamics CRM system and connected platforms
3. Resolve tickets within specified service level agreements
4. Creates and maintains documentation for known solutions
5. Training key users on system usage
6. Create solutions to enhance business processes using RPA, automation platforms and Microsoft Power Platform
7. Active involvement in continuous improvement topics

Qualifications

1. Be degree qualified
2. Excellent communication skills with internal and external contacts
3. Have strong IT skills
4. Be well organised and able to work under pressure, maintain excellent attention to detail and meet strict deadlines
5. Customer focused, reliable, dedicated and self motivated
6. Inquisitive nature who enjoys problem solving
7. Passionate about IT and Technology
8. Be a quick learner and have a methodical and flexible approach to meet customer requirements
9. Effective team worker as well as the ability to work on own initiative

Additional Information

Deadline for Applications: 18/3/2025 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunch break.

Working with us comes with the following benefits:

1. 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
2. Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
3. Enhanced pension contributions
4. Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
5. Discounts on products from across the Bosch Group
6. Subsidised onsite café and canteen
7. Health & well-being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well-being
8. Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
9. Volunteering days
10. Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
11. Policy to support growing families
12. Access to self-service training platform containing over 200 Bosch approved programmes
13. Networking opportunities across Bosch UK including a mentoring programme
14. And more!