CRM Application Engineer (Salesforce)

LMAX Group; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading financial technology company seeks a CRM Application Engineer to take ownership of their Salesforce platform. This role involves shaping CRM architecture to maximize customer insights, managing system integrations, and ensuring robust security practices. The ideal candidate will have extensive Salesforce experience and strong communication skills, contributing to crucial enterprise architecture decisions.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical, dental, and vision coverage

Life assurance

Critical illness cover

Wellness contribution program with access to ClassPass

Qualifications

• 5+ years of hands-on Salesforce development experience.
• Strong knowledge of platform limits and security best practices.
• Salesforce certifications in relevant areas.

Responsibilities

• Manage architecture of Salesforce CRM platform.
• Lead design decisions for integrations and functionalities.
• Work closely with web developers and BI developers.

Skills

Salesforce development

Data integration

System architecture

Communication

Education

Salesforce certifications (e.g., Platform App Builder)

Tools

GitHub

SFDX

CI/CD tools

Job description

LMAX Group is a global financial technology company and the leading independent operator of multiple institutional execution venues for FX and crypto currency trading. The Group's portfolio includes LMAX Exchange (institutional FX exchange and FCA regulated MTF), LMAX Global (FCA and CySec regulated brokers) and LMAX Digital (GFSC regulated institutional spot crypto currency exchange).

Our mission is to create a level playing field for all participants in the world's biggest financial markets, through transparent, precise and consistent execution, based on robust trading technology.

We are looking for people who want to help us change the game, not just play it.

LMAX Group fosters inclusive recruitment practices. We are an equal opportunity employer as we welcome everyone to our team. We encourage people of colour, women, people from LGBTQ+ community, and people with disabilities to apply. Please let us know if you need reasonable adjustments at any point in the application or interview process.

About the Role:
The CRM Application Engineer will be the technical owner of our Salesforce platform, responsible for shaping and evolving the CRM architecture to meet business objectives of deriving value from data and from knowing our customers. You will lead design decisions across data models, integrations, custom workflows, functionalities, and user interfaces. In this technical role, you will be responsible for the relevance, performance, and reliability of the Salesforce CRM ecosystem, including managing key interfaces with secondary CRM systems and internal tools. You will work closely with web developers, BI developers and system integration specialists to deliver Single View of the Customer and Customer 360, as well as contribute to enterprise architecture decisions to ensure data alignment, security and transparency between systems.

• 5+ years of hands-on Salesforce development experience (Apex, Visualforce, Lightning Web Components, SOQL).
• Strong background in architecting scalable, maintainable Salesforce solutions.
• Strong knowledge of platform limits, sharing rules, role hierarchy, and security best practices.
• Proven experience leading system-wide initiatives such as data model refactoring, and Salesforce Sales & Service Cloud implementations.
• Experience designing and building solutions using Salesforce Flow (including record-triggered, scheduled, and screen flows).
• Strong track record of integrating Salesforce with external CRMs, middleware, and other data platforms, using both Salesforce Rest APIs and Custom APEX Rest Services.
• Familiar with DevOps practices using SFDX, GitHub, and CI/CD tools.
• Ability to translate complex business requirements into robust technical solutions and architectural blueprints.
• Excellent communication, stakeholder engagement, and documentation skills

Requirements:

• Salesforce certifications such as Platform App Builder, Administrator, Sales/Service Cloud Consultant, Application/System Architect, or Marketing Cloud credentials.
• Experience embedding external content using LWC, Iframes, and Lightning App Builder.
• Web development using modern frontend technologies (e.g. React, Vue.js) for guiding and contributing to Customer 360 web driven integrations.
• Experience with tools such as MuleSoft, Snaplogic, or custom API gateways.
• Understanding of Agentforce, Data Cloud, customer data platforms (CDPs), master data management (MDM), and customer journey analytics.
• Experience with Salesforce CPQ.
• Knowledge of data privacy and compliance frameworks such as GDPR and CCPA.
• Experience with Agile delivery and comfort operating in a product-based CRM model.
• 25 days of holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass