CRM and Power Platform Support Lead

LRQA; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

LRQA is seeking a CRM and Power Platform Support Lead in Birmingham to manage a support team, enhance platform functionality, and integrate applications. The successful candidate will demonstrate experience in Microsoft Dynamics and application development while providing excellent client services and ensuring effective team operations.

Qualifications

• Experience with Microsoft Dynamics and application development is essential.
• Integrating third-party applications and automating processes are key responsibilities.
• Education or certification in relevant software solutions is required.

Responsibilities

• Oversee daily support team operations and ensure SLA compliance.
• Manage cyber security incidents and minimize disruptions.
• Implement process improvements and handle platform maintenance.

Skills

Team management experience

Experience with Microsoft Dynamics

Experience with Power Platform apps

Understanding of Microsoft roadmap

Experience working in agile teams

Attention to detail

Education

MS Dynamics certification

Job description

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CRM and Power Platform Support Lead, Birmingham

Client: LRQA

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d63652cc930d

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Role Purpose

Do you thrive in providing excellent client-focused services? Do you have an appreciation for going beyond meeting your client’s basic needs?

If so, our Application Support Team has an exciting opportunity for you to lead in ensuring our existing D CRM and Power Platform Apps are stable and capable of delivering small changes to support business growth and adaptation.

The support lead will manage a team of support staff handling bugs, small changes, and applying your technical skills. You will also act as a consultant to development and architecture teams for strategic changes, work with business partners to automate inefficient processes, and ensure governance and proactive monitoring of platforms.

This role offers an opportunity to enhance your technical skills with technologies like Microsoft Power Apps and Power Automate, among others, further developing your professional expertise.

Interested? We look forward to welcoming you to our team!

Key Responsibilities:

• Team Management: Oversee daily support team operations, ensure tickets meet SLA, handle escalations, and prioritize work.
• Platform Maintenance: Keep platforms updated, tested, secure, and optimized.
• Development: Define requirements, implement best practices, and configure workflows for efficiency.
• Incident and Problem Management: Manage cyber security incidents, minimize disruptions.
• Monitoring: Detect issues proactively.
• Change Management: Manage risks associated with updates and modifications.
• Process Improvement: Identify and implement process enhancements.
• Service Catalogue & Asset Management: Maintain documentation and inventory.
• Audit: Regular audits of processes, permissions, system performance.
• Integrations: Configure integrations with other tools using APIs/Webhooks.
• Collaboration: Work with cross-functional teams.
• Documentation and Reporting: Create documentation, reports, and develop knowledge bases.
• User Support and Training: Provide training and foster self-service.

Skills and Qualifications:

Essential skills required:

• Team management experience.
• Experience with Microsoft Dynamics and application development.
• MS Dynamics certification or equivalent experience.
• Experience with Power Platform apps and Data Flows.
• Experience working in agile teams.
• Integrating third-party applications with Dynamics.
• Understanding of Microsoft roadmap and business solutions.
• Automation using model-driven and canvas apps.
• Knowledge of security principles for data and services.
• Attention to detail and customer service skills.
• Experience with integrations and migrations to Microsoft.
• Managing workloads with Azure DevOps.
• Configuring monitoring tools for solution stability.
• Ability to work independently and in teams.
• Innovative and agile thinking.
• Critical thinking and attention to detail.