CRM Analyst

Rightmove; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Rightmove is seeking a CRM Analyst to join their team in Milton Keynes. The role involves analyzing consumer behavior, designing dashboards, and collaborating with teams to drive insights. Ideal candidates are proficient in BI tools and possess a numerate degree. A supportive work culture that emphasizes growth and inclusion awaits the right candidate.

Benefits

Competitive compensation package

Private Medical Insurance

27 days holiday plus two paid volunteering days

Hybrid working pattern with 2 days in the office

Life assurance at 4x your basic salary

Qualifications

• Experience with BI and data visualization tools.
• Comfortable manipulating data with SQL.
• Familiar with customer engagement platforms such as Braze.

Responsibilities

• Analyze consumer and partner behavior to fuel CRM strategies.
• Design and maintain dashboards in our BI suite.
• Collaborate with Data & Analytics team to enhance data infrastructure.

Skills

Data Analysis

SQL

Storytelling

Education

Numerate Degree (Maths, Science, Computer Science, Economics, Engineering)

Tools

Looker

Power BI

Tableau

GA4

Adobe Analytics

Job description

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At Rightmove, we have the belief that everyone can make their move. But we know it’s not just about listings – it’s about understanding our partners and consumers and their journeys.

That’s where you come in.

We’re looking for a CRM Analyst to join our growing team of CRM experts in this brand-new role. You’ll uncover insights that help us connect with our audience in smarter, more meaningful ways. Your work will be at the heart of making the move simpler, clearer, and more empowering – giving everyone the confidence, tools, and trust they need to make it happen.

What you’ll be doing

• Get under the skin of our data – analyse consumer and partner behaviour, segmentation, and engagement metrics to fuel CRM and wider business strategies.
• Dive deep into campaigns – explore performance, run experiments, and uncover actionable insights to help us drive higher conversion rates and create better outcomes.
• Be our dashboard maestro – design, build, and maintain dashboards in our BI suite, becoming the go-to expert for CRM and Digital Marketing data.
• Shape our reporting landscape – support the evolution of our marketing reports, bringing clarity and simplicity to complex data.
• Collaborate for bigger impact – work closely with our Data & Analytics team to enhance our data infrastructure and unlock new opportunities for insight and efficiency.

Who you are

• You’re a pro with BI and data visualisation tools like Looker, Power BI, or Tableau.
• You’re comfortable manipulating data with SQL, working with large datasets to uncover trends and insights.
• You’ve got experience with analytical tools like GA4 or Adobe Analytics.
• You’re familiar with customer engagement platforms (CEP) such as Braze or Adobe Journey Optimiser – or you’re keen to learn.
• Experience with BigQuery is a plus.
• You’re a natural storyteller – you know how to turn data into clear, compelling narratives that make an impact.
• You understand statistical models and machine learning concepts, and how to apply them to real-world problems.
• You have a keen eye for detail and a commitment to accuracy.
• Ideally, you have a numerate degree (Maths, Science, Computer Science, Economics, Engineering, or similar), but what matters most is your mindset and curiosity.

What’s in it for you
People are the foundation of Rightmove – we’ll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:

• Be approachable and appreciate what others do
• Make complex things as simple as possible
• Build great teams, because Rightmove is people
• Drive improvement, we can always be better
• Share early, honestly, and often

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all of this has caught your eye, you may well be a Rightmover in the making!
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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.