CRM Analyst

TN United Kingdom; Lyne; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Position Summary

Why join our team?

EDO (European Display Organisation) offers leadership, guidance, expertise, and support for sales, product, and marketing strategies for Samsung Electronics Display across Europe.

The Display business is one of the fastest-growing, most profitable, and most diverse units within Samsung Electronics. It covers a variety of products and target customers, from ultra-high net worth individuals and multinational corporations to individual consumers. A day in the Display team is rarely the same. As a central point in Europe, we help translate global strategies into local execution through product, sales, retail, and marketing efforts to deliver excellence. Our division of 35 people is passionate about innovation and aims to propel Samsung to a leading position in the category across Europe.

We are investing in our product, brand, and marketing in Europe to execute our strategic product launches. Our next product launch is always on the horizon.

Role and Responsibilities

Your key responsibilities

As a CRM Analyst, you will analyze customer data and interactions to generate insights that enhance relationships and maximize business value. You will collaborate with marketing, sales, and customer service teams to develop targeted CRM strategies. Your main duties include:

1. Reseller Behavior Analysis: Analyze reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.
2. Portal Management Assistance: Support the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure active portal usage.
3. Partner Portal Optimization: Improve the partner portal by evaluating user interactions and generating regular reports for team review to enhance functionality and user experience.

Skills and Qualifications

What we need for this role

• Good understanding of CRM systems and management skills, preferably Salesforce
• Strong analytical skills
• Strong database management skills
• Familiarity with Microsoft Office, including Access and Excel
• Ability to problem-solve and take ownership of projects
• Ability to work well in teams
• Ability to multitask

What does success look like?

• Reseller Behavior Analysis: Regular reports shared with CRM Operations Manager and team
• Keep the portal updated with the latest content
• Regular progress checks with CRM Operations Manager and team

Benefits of working at Samsung include:

• Hybrid working (3 days in office & 2 days at home)
• Bonus scheme
• Pension contribution
• 3 volunteering days annually
• 25 days of holiday plus bank holidays and an additional day off for your birthday
• Staff sales discounts on Samsung products
• Access to discount shopping portal

We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability.

We ensure reasonable accommodations for individuals with disabilities during the application, interview, and employment process. Please contact us to request accommodations.

We foster a diverse culture to drive sustainable growth and create the future.