CRM Administrator

Kingdom Services Group Ltd; Newton-le-Willows; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Kingdom Group is seeking a CRM Administrator to support and optimise our Group HubSpot platform across the business. You will drive automation, maintain data quality and deliver insightful dashboards and MI to multiple divisions.

You’ll provide CRM training, manage integrations, and ensure GDPR compliance while championing smarter ways of working through technology. This role requires strong communication and stakeholder engagement.

Qualifications

• Experience with CRM platforms, including HubSpot, is essential.
• Proven ability to build workflows and automated processes.
• Strong reporting and analytics capabilities.
• Understanding of GDPR and data protection requirements.
• Experience collaborating with stakeholders across multiple levels.
• Excellent communication and data-driven decision-making.

Responsibilities

• Support and optimise the Group HubSpot platform.
• Drive CRM best practice, governance and user adoption.
• Create workflows and automation to improve efficiency.
• Develop dashboards, reports and management information.
• Deliver CRM training and onboarding for new users.
• Manage integrations with third-party platforms.
• Ensure data accuracy, compliance and reliability.
• Support marketing activity, lead generation and business growth.
• Champion smarter ways of working through technology.
• Manage user permissions, licences and access controls.
• Assist with data imports, migrations and system enhancements.

Skills

CRM platforms

HubSpot

Workflow automation

Reporting

GDPR/data protection

Stakeholder management

Communication

Job description

Newton-le-Willows Head Office Kingdom Group is looking for an experienced CRM Administrator to support and optimise our Group-wide HubSpot platform and play a key role in the continued development of our CRM capability.

This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll support user adoption, drive automation, maintain data quality and deliver meaningful business insight across multiple divisions. You'll become a key point of contact for CRM across the Group, helping ensure HubSpot is fully optimised, aligned to business processes and delivering maximum value to users across the business.

About Kingdom

Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training. Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide. As we continue to grow, we’re investing in our systems, people and processes, and CRM sits at the heart of that journey.

What You’ll Be Doing

As CRM Administrator, You Will

• Support and optimise the Group HubSpot platform


• Drive CRM best practice, governance and user adoption


• Build and maintain workflows and automation that improve efficiency


• Create impactful dashboards, reports and management information


• Deliver CRM training and onboarding for new users


• Manage integrations with third-party platforms


• Ensure CRM data remains accurate, compliant and reliable


• Support marketing activity, lead generation and business growth


• Champion smarter ways of working through technology and automation


• Manage user permissions, licences and access controls


• Support database imports, migrations and system enhancements

What We're Looking For

Essential Experience

• Minimum 2 years' experience working with CRM platforms


• HubSpot experience highly desirable


• HubSpot certification desirable


• Experience of workflow automation and reporting


• Experience supporting marketing automation and lead generation campaigns


• Understanding of GDPR and data protection requirements

You’ll Be

• Organised and highly detail-oriented


• Analytical and commercially aware


• Confident working with stakeholders across all levels


• Passionate about technology and process improvement


• Proactive, accountable and solutions-focused


• A strong communicator with a continuous improvement mindset


• Committed to maintaining high standards of data quality and compliance

Why Join Kingdom?

• Opportunity to play a key role in the development of a Group-wide CRM platform


• Exposure to colleagues and stakeholders across multiple divisions


• Ongoing development through Kingdom Academy


• Involvement in CRM projects, automation and business improvement initiatives


• Growing business with ambitious plans


• Competitive benefits package

Pre-Employment Checks

• Full five-year employment history check


• Two satisfactory employment references


• Credit check


• Right to work verification