CRM Administration Officer - Waste and Recycling

Triumph Consultants Ltd; Barnstaple; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a CRM Administration Officer to support waste and recycling services. This temporary role involves efficiently processing customer reports through the CRM system, ensuring accurate record-keeping, and providing excellent customer service. You will collaborate with colleagues to resolve issues and maintain service standards while prioritizing tasks effectively. If you are detail-oriented and have a passion for customer service, this role offers a great opportunity to make a difference in your community.

Qualifications

• Minimum of five GCSEs or equivalent at grade C or above.
• One year relevant work experience in general administration.

Responsibilities

• Handle enquiries from customers and resolve issues at first contact.
• Monitor and update W&R records across various systems.

Skills

Communication Skills

Customer Service

Attention to Detail

Teamwork

Task Prioritization

General Administration

Education

Five GCSEs at grade C or above

Level two NVQ in customer service

Tools

Firmstep

Bartec

Job description

Temporary CRM Administration Officer - Waste and RecyclingRef number: N Devon 5265250Start ASAPThis role is office basedPlease do not apply for this role unless your CV meets the following general requirements, listed below:

• You must be UK based and have the right to work in the UK.
• Your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

Skills & Experience:

• A minimum of five GCSEs or equivalent at grade C or above (inc. English and Maths) or proven equivalent work experience
• A level two NVQ in customer service or relevant experience
• A minimum of one years relevant work experience (in general administration / updating systems)
• Experience of providing support to colleagues, other officers and members of the public
• Experience of working as part of an effective team
• Have excellent communication skills, ensuring colleagues are updated when handing over workloads
• Ability to prioritise tasks and plan / schedule own workload driven by both customer need and service SLAs
• Have attention to detail / accuracy when updating records relied on by colleagues and customers

Desirable:

• Experience of working in local Government and Councillors would be advantageous

What's involved with this role:Your role is to ensure that CSC and customer reports through the CRM system (Firmstep) are processed efficiently and effectively. You will proactively monitor and update W&R records across various systems to maintain accuracy and consistency.Key duties:

• Handle enquiries from customers, Councillors, and the public regarding W&R services, resolving issues at the first point of contact whenever possible, and minimizing escalations.
• Investigate and process Firmstep reports, utilizing previous data and Bartec events, while keeping customers informed and ensuring Firmstep records are accurately maintained with effective housekeeping practices.
• Monitor EH&HS systems for fly-tipping cases, allocate tasks to appropriate staff, track progress, and review and sign off cases weekly.
• Collaborate with supervisors to address concerns raised by Firmstep reports, ensuring prompt resolution of issues and escalating matters to your line manager when necessary.
• Work closely with supervisors and the Bartec Administration Officer to resolve service failures, missed collections, and update relevant databases, ensuring all information is accurate and current. Serve as the primary contact for CSC/W&R colleagues on Firmstep-related queries.