Critical Care Ward Clerk/Receptionist

St George's University Hospitals NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 35,000; Part time

Job summary

A prominent healthcare provider in Greater London seeks a part-time Critical Care Ward Clerk/Receptionist. You'll provide efficient reception and clerical services to patients and staff, supporting optimal patient care. Responsibilities include managing patient admissions, maintaining records, and assisting with transport arrangements. Ideal candidates have public service experience, strong communication skills, and are adaptable in a healthcare environment. This is a permanent position with a salary of £30,074 per annum pro rata.

Qualifications

• Previous experience of working with the public.
• Healthcare knowledge or experience is preferred.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Act as the point of contact for patients and visitors.
• Assist unit staff with administrative tasks.
• Maintain and organize medical records.

Skills

Customer Service Experience

Ability to Prioritise Workload

Communication Skills

Computer Literacy

Tools

Patient Administration System (e.g., ICLIP)

Job description

Go back St George's University Hospitals NHS Foundation Trust

Critical Care Ward Clerk/Receptionist

The closing date is 25 December 2025

To provide an effective and efficient reception, clerical and administrative service to patients, visitors and nursing staff in order to support the delivery of optimum patient care in one of the three Critical Care units. (Cardiothoracic ICU, General ICU and Neuro ICU).

Main duties of the job

• To act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
• To assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit's organisation.
• To support the Matron, Consultant Intensivists and their team in the strategic and operational development of the service.
• To ensure that the appropriate medical records are available for all patients on the unit and that they are kept in a neat and tidy order.
• To ensure that the Admissions Co-ordinators, Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to eligibility for NHS treatment and private patients.
• To admit non-elective patients onto the iClip system that are direct admissions from A&E or Outpatients to liaise with the Admission Co-ordinators to prepare new notes and deal with any related problems.
• To collect and distribute the post.
• To book transport for patients who are being discharged or transferred from the unit using the patient transport system. Where necessary support the family of patients locating accommodation.
• To have good keyboard and word processor skills.
• To support the Matron by locating hospital records when dealing with good news returns or complaints in accordance with Trust and departmental policy, as directed by your line manager.

About us

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust's vision:

Our vision as an organisation is to provide outstanding care, every time.

With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Job responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.

*** PREVIOUS APPLICANTS ARE REQUESTED NOT TO APPLY ***

Person Specification

QUALIFICATIONS/EXPERIENCE

• Previous experience of working with the public
• Approachable, supportive environment and caring nature
• Willingness to develop new skills
• Previous healthcare knowledge/ experience
• Experience using a patient administration system e.g. ICLIP etc
• Previous work experience of working in a hospital environment
• Previous face to face Customer Service experience

ORGANISATIONAL/MANAGEMENT

• Ability to cope within a stressful environment
• Ability to organise and prioritise own workload and work to deadlines
• Display efficient office management skills word processing skills / computer literate with various in-house booking systems following training
• Ability to initiate ideas in the ward environment

GENERAL/PERSONAL

• Smart appearance complying with Trust uniform policy
• Ability to work independently as well as part of a team
• Adaptable and flexible to a changing work environment
• Friendly, courteous and professional manner
• Good verbal and written communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George’s University Hospitals NHS Foundation Trust

£30,074 a yearp.a. pro rata inclusive of HCAS (Inner)

Contract

Permanent

Working pattern

Part-time

Reference number

200-7334850-DE-PT

Job locations

St George’s University Hospitals NHS Foundation Trust