Critical Care Office Administrator/ ICNARC

NHS; Nuneaton; On-site; GBP 24,000 - 26,000; Full time

Job summary

George Eliot Hospital NHS Trust is seeking a Critical Care Office Administrator to join their team. The role, based in Nuneaton, involves supporting the Intensive Therapy Unit through comprehensive administrative tasks, data management, and patient interactions. Applicants should possess strong organizational skills and a focus on patient care, with a commitment to excellence. This permanent position offers a competitive salary and a friendly work environment dedicated to patient care.

Benefits

On-site nursery

27 days annual leave plus bank holidays

Flexible working

In-house training and development

Subsidised restaurant

Generous subsidised on-site parking

Qualifications

• Experience in administration within a patient-focused environment.
• Knowledge of ICNARC system and medical terminology.
• Ability to establish effective working relationships.

Responsibilities

• Provide an efficient Ward Administrator service to the Intensive Therapy Unit.
• Handle administrative queries and maintain patient records efficiently.
• Produce reports and documents as needed by departmental management.

Skills

Patient focus

Data management

Communication

Education

GCSE's at Level 5 or above

Job description

Critical Care Office Administrator/ ICNARC

Critical Care Office Administrator/ ICNARC

30 hours per week

Permanent

Closing Date: 17th July 2025

Interview Date: 22nd July 2025

**This post may close early due tohigh numbers of applications,so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more.

Main duties of the job

• To provide a comprehensive and efficient Ward Administrator service to the Intensive Therapy Unit.
• To provide a comprehensive audit / information service to the Intensive Therapy unit, which incorporates ICNARC/ACP/PAS/WIC Outreach Database and CNET.
• To provide information and administrative support to the senior nurses.
• To provide departmental support in relation to Human Resources administration.
• To provide administration support to the Matron / Head of Nursing

About us

Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• To produce documents, reports, letters and spread sheets at the request of the department management, and for other staff as requested.
• Using a computerised system to input ICNARC/IQIP data.
• Deal with administrative queries with regard to this specific service on a daily basis from patients and relatives, multidisciplinary team and external organisations including General Practitioners, ICNARC representatives and CNET representatives, as required.
• Ensure that information is handled and disseminated correctly in what sometimes can be stressful and upsetting situations, maintaining confidentiality.
• Receives and distributes mail to patients and multidisciplinary team in an effective and timely manner. Our vision is to EXCEL at patient care
• Ensures that General Practitioners are informed of all deaths by telephone within 24 hours during the working week and 72 hours at the weekends.
• To take delegated lead responsibility for ensuring the WIC computer programme is continuously updated with all the relevant and applicable information.
• Maintain patient records by ensuring information is currently filed and available.
• To issue medical and insurance notes as delegated.
• Act as a facilitator to ensure death certificates and cremation forms are completed promptly and forwarded to the Bereavement Services.
• Complete all other related documentation and take responsibility for ensuring General Practitioners are informed.
• Undertake the procurement of necessary equipment and stock.
• To order and return notes from the Health Records, as requested by therapy staff and reception staff.
• Take responsibility for the daily collection and inputting of audit data on to a national database which includes; Devising appropriate forms to collect vital information when required, collecting forms and checking information is correct and complete, validating information by cross checking with the patients records and liaising with clinical staff.
• Retrieves data in a report format when requested by clinicians.
• Submits monthly reports to the Transplant Co-ordinator and CNET Representative and ensures all information given is in line with the Data Protection Policy.
• Regular meeting with the ICNARC representative and Matron to collect software and receive updates.
• To participate as required in ICNARC and CNET Networking groups.
• Provides audit/information support to Matron and Outreach Team.
• Provide support to the team leaders and clinical teams in the design, production and distribution of documents, reports, resources and leaflets.
• Contribute to the development and implementation of new policies and procedures for the area of responsibility. Updating local procedures under the supervision of the Senior Clinician/Team Leader/Deputy or Therapy Manager
• Action any office equipment repair requests, cleaning, and property maintenance and other essential services.
• To lead on the administration of induction for new starters-to send out general induction information, arrange new uniform, and to liaise with the Team leader of the new starter. Our vision is to EXCEL at patient care
• To plan, organise and prioritise own workload on a day-to-day basis and for longer-term departmental projects.
• To work in accordance with all departmental and Trust policies and procedures.
• To participate in departmental audit/surveys as required
• To ensure, in accordance with the Health and Safety at Work Act (1974, to take reasonable care for the safety of himself / herself and other persons who may be affected by his / her omissions at work.
• To attend mandatory training sessions as determined by the Trust.
• To comply with the Trust Manual Handling Policy.
• To bring defects in equipment to the notice of the Physiotherapy Manager.
• To report all accidents, incident and complaints in accordance with Trust Policy.
• To comply with the Access to Records and Data Protection Act and maintain strict patient confidentiality.
• Report any non-clinical accident or incident involving admin personnel or a member of the public is in line with policy, completing documentation in the correct time frame. Alerting the Senior staff/ Management to any risks that need urgent attention.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focussed environment
• Experience of delivering objectives with a constantly changing environment
• Experience of dealing with patients and the public in a polite, pleasant, and professional manner
• Maintain patient details according to data quality standards
• Knowledge of paper and electronic records management
• Ability to deliver a high level of accuracy and consistency in all work undertaken
• Experience of working in an NHS/Medical services environment
• Knowledge of medical terminology
• Knowlege of ICNARC system

Qualification(s) and Professional Training

• GCSE's at Level 5 or above
• Previous experience of administration in the health sector

Personal Qualities

• Ability to establish effective working relationship
• Excellent inter-personal skills
• Reliability and Flexibility
• Able to work on own initiative
• Committed team player
• Emotional resilience
• Ability to undertake further training and development as required

Trust Values

• Effective Open Communication
• Excellence and safety in all that we do
• Challenge but support
• Expect respect and dignity
• Local healthcare that inspires confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Critical Care, George Eliot Hospital NHS Trust

£24,625 to £25,674 a yearper annum pro rata

Contract

Permanent

Working pattern

Reference number

230-36764315-CSS-A1

Job locations

Critical Care, George Eliot Hospital NHS Trust