Crisis Support Worker Mental Heath for Young People

Paragon Social Care; Spalding; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Ongoing professional development

Clinical supervision

Casual dress

Referral bonuses

Impactful work

Job summary

Paragon Social Care is seeking a Crisis Support Worker to deliver high-quality crisis interventions to a vulnerable young person aged 11-17 on a long-term, 24/7 supported basis.

You will work directly with young people in crisis, providing safe, empathetic support, and collaborating with professionals while maintaining records and safeguarding standards.

Qualifications

• Experience working with young people in crisis or with complex mental health needs.
• Strong communication skills and the ability to remain calm under pressure.
• Full UK driving licence and access to your own vehicle.
• Experience within prison services, secure settings or hospital would be a bonus.

Responsibilities

• Support daily living and routines to promote stability and wellbeing within the home.
• Provide therapeutic support and guidance using grounding and emotional regulation techniques.
• Maintain accurate records of incidents, interventions and communications.
• Participate in supervision and training to maintain professional standards.
• Transport the young person to appointments, activities or education.
• Collaborate with external professionals (e.g. CAMHS, social workers, emergency services) to coordinate care.

Job description

About Us

At Paragon Social Care, we are committed to supporting young people through the most challenging moments of their lives. We believe that no one should face a mental health crisis alone. Our team provides compassionate, responsive, and youth-centered support for individuals aged 11-17 experiencing acute emotional distress or mental health difficulties.

The Role

We are seeking an empathetic, resilient, and proactive Crisis Support Worker to be a part of our specialist team supporting a vulnerable young person on a long term basis. You will play a vital role in delivering high-quality, person-centered crisis interventions to young people as part of a 24/7 support package in a solo provision.

You’ll work directly with young people experiencing emotional or psychological crises, helping them feel heard, supported, and safe. This role is fast-paced, emotionally demanding, and incredibly rewarding.

Key Responsibilities

Support Daily Living and Routines- Encourage engagement in daily routines and activities that promote stability, structure, and wellbeing within the home. Plan and participate in various activities and fun days out to promote social and recreational development.

Provide Therapeutic Support and Guidance- Use evidence-based techniques (e.g. grounding, emotional regulation strategies) to support recovery and help build the young person’s resilience. Prioritise the safety and security of the young person at all times.

Maintain Accurate Records- Document all incidents, interventions, and communications in accordance with safeguarding, legal, and requirements for the organisation.

Participate in Supervision and Training- Engage in regular supervision, reflective practice, and mandatory training to maintain professional standards and emotional resilience.

Transporting the Young Person- Ensuring the young person is taken to appointments, activities or education as accordingly.

Work Collaboratively with Key Stakeholders- Liaise with external professionals (e.g. CAMHS, social workers, emergency services) to ensure coordinated care and appropriate escalation when needed.

Could you be the right fit for us?

• Do you have experience working with young people in crisis or with complex mental health needs- experience?


• Do you have strong communication skills and the ability to remain calm under pressure?


• Do you believe every young person deserves to feel safe, supported, and have a true sense of belonging?


• Do you have an understanding of trauma-informed and person-centered approaches?


• Are you flexible with your working rota and will be able to work evenings, weekends and at short notice?


• Do you hold a full UK driving license and have access to your own vehicle?

Experience within prison services, secure setting or hospital would be a bonus as well as mental health, youth work, social care, or psychology qualifications.

What We Offer

• A supportive, inclusive, and trauma-informed working environment


• A competitive hourly rate with great opportunities for progression


• Ongoing professional development and training


• Clinical supervision and reflective practice sessions


• Opportunity to make a tangible difference in the lives of young people

• Casual dress – Wear something that is comfy, appropriate, and allows you to complete the job to the best of your ability

• Referral bonus packages – We want to give back to you as a support staff, recommend a friend when you come on board for a great referral bonus