Crisis Support Worker (Here For You Wakefield)

Volunteer Centre; Wakefield; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading mental health and wellbeing charity is seeking a Crisis Support Worker for its Here For You service in Wakefield. The role involves providing essential support to individuals facing crises and offers a salary starting at £27,988.11 with additional compensation for unsociable hours. With flexible hours and a commitment to staff wellbeing, this role serves those in need across various communities in Yorkshire.

Benefits

Personal wellbeing budget

28 days annual leave plus 8 bank holidays

Agile working opportunities

Access to counselling support

Inclusive maternity and parental policies

Learning and personal development opportunities

Qualifications

• Experience in mental health support roles.
• Ability to work flexible hours.

Responsibilities

• Provide evening support to individuals in crisis.
• Listen to and address immediate concerns of individuals.
• Facilitate a calming and inclusive environment.

Skills

Crisis de-escalation

Empathy

Supportive communication

Education

Relevant experience in mental health support

Job description

Crisis Support Worker (Here For You Wakefield)

Touchstone Pay Structure (2024) points* 12 – 17 starting at £27,988.11 pa/pro rata. Plus, an additional unsociable hours payment of £2.00 per hour from 9.00pm- 02.00am

24 hours per week (Tuesdays, Thursdays, Saturdays or Sundays)

This role is fixed term up to 31st March 2027

*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

The Here For You service provides support to individuals who are struggling to cope and may have thoughts of self-harm or suicide in an evening and feel they need support. The service operates 7 nights a week, 365 days a year supporting people aged 16 years or older across Kirklees, Leeds, and Wakefield. The service works alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible. The service delivers 1-to-1 support to de-escalate crisis and listen to individuals immediate concerns, as well as providing a calming and inclusive space for individuals to be their authentic self and develop distraction and coping techniques to empower self-management and prevent future crisis.

As an employee of Touchstone, all successful applicants continually benefit from the following:

• Personal wellbeing budget
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Agile working opportunities
• Cycle to work scheme
• Access to counselling and 24/7 confidential staff Mindful Employer helpline
• Health and wellbeing and fun organisational staff away days
• Inclusive maternity and parental policies and pay
• A full range of staff and peer support networks
• Additional day of leave for a celebration day
• Learning and personal development opportunities

How to Apply

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. Further information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing [e-mail] . Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Added

• Added

  20/05/2025

Closing

• Closing

  23/06/2025

Location

• Location

  Wakefield

Hours

• Salary

  Touchstone Pay Structure (2024) points* 12 - 17 starting at £27,988.11 pa/pro rata. Plus, an additional unsociable hours payment of £2.00 per hour from 9.00pm- 02.00am