Crisis Support Worker

Paragon Social Care; Bishop's Stortford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dedicated care organization in the UK is looking for a Crisis Support Worker to provide person-centred care for young people with complex emotional needs. The role demands delivering trauma-informed support, advocating for young people's rights, and working collaboratively with external professionals. Candidates must have experience in similar settings, a full UK driving license, and the ability to work flexible hours including weekends and evenings. This position comes with ongoing training opportunities and other benefits.

Benefits

Casual dress

Company pension

On-site parking

Staff referral programme

Ongoing training and supervision

Qualifications

• Minimum of 2 years' experience in a Children's Residential or similar setting.
• Proven ability to support young people with challenging behaviours and complex emotional needs.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Deliver high-quality, trauma-informed crisis interventions.
• Encourage participation in daily routines and community engagement.
• Ensure the protection and welfare of young people at all times.
• Promote Positive Behaviour Support techniques.
• Work closely with external professionals for coordinated care.

Skills

Trauma-informed care

Crisis intervention

Advocacy for young people

Team collaboration

Job description

Join Paragon Social Care as a Crisis Support Worker. This is an exciting opportunity to make a real difference in the life of a young person with complex emotional and behavioural needs.

You will provide person-centred care, trauma-informed support, and crisis intervention, ensuring the young person feels safe, valued, and empowered to reach their potential. You’ll lead by example — advocating for the young person, mentoring colleagues, and maintaining the highest standards of care and safeguarding.

Key Responsibilities

Crisis & Therapeutic Support

• Deliver high-quality, trauma-informed crisis interventions to support young people in emotional or psychological distress.
• Use evidence-based therapeutic strategies (e.g. grounding, emotional regulation, and de-escalation techniques) to promote recovery and stability.

Daily Living & Routines

• Encourage and participate in daily routines, activities, and community engagement to promote structure, wellbeing, and independence.
• Support the young person in attending appointments, education, and leisure activities.

Safeguarding & Advocacy

• Ensure the protection, safety, and welfare of young people at all times, taking swift action where necessary.
• Actively advocate for the young person’s rights, wishes, and voice to be heard and respected.

Positive Behaviour Support (PBS)

• Promote Positive Behaviour Support techniques that encourage positive outcomes and emotional growth.

Collaborative Practice

• Work closely with external professionals (e.g. CAMHS, social workers, education providers, emergency services) to ensure consistent and coordinated care.
• Assist the Residential Home Manager with quality assurance, record-keeping, and compliance during inspections and Regulation 44 visits.

Professional Development

• Engage in reflective supervision, ongoing training, and professional development to maintain high standards and emotional resilience.
• Take part in on-call duties as required.

About You

You’ll be a caring, resilient, and motivated individual with a genuine passion for improving the lives of young people in residential care.

Essential

• Minimum of 2 years’ experience in a Children’s Residential or similar setting.
• Proven ability to support young people displaying challenging behaviours and complex emotional needs.
• Full UK driving licence and access to a vehicle.
• Flexibility to work rota patterns including evenings, weekends, sleep-ins

Desirable

• Experience in crisis support, secure settings, mental health, youth work, social care, or psychology.
• Background in working with young people with trauma, attachment difficulties, or complex mental health needs.
• Experience within prison services, secure setting or hospital would be a bonus as well as mental health, youth work, social care, or psychology qualifications.

Why Join Paragon Social Care?

At Paragon Social Care, we believe every young person deserves a safe, nurturing, and supportive home.

You’ll join a compassionate team dedicated to creating positive change through trauma-informed care, personal development, and collaborative working.

Benefits include

• Casual dress
• Company pension
• On-site parking
• Staff referral programme
• Ongoing training, supervision, and professional growth opportunities

This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.