Crisis Service Manager- Kent

Mental Health Matters; Ashford; Hybrid; GBP 38,000 - 43,000; Full time

Job summary

A national mental health charity is seeking a Crisis Service Manager to lead their operations in East Kent. The role involves providing quality crisis services, engaging with stakeholders, and supporting clients with mental health and other needs. Ideal candidates should have strong communication skills and relevant experience in mental health management. This position offers competitive pay and a supportive work environment.

Benefits

Competitive salaries with annual pay reviews

25 days annual leave plus bank holidays

Enhanced Occupational Sick pay

Access to workplace pension scheme

Flexible working arrangements

Wellbeing Offer including EAP and Virtual GP service

Life Assurance and Free Will writing service

Discounts for Charity Workers

Employee recognition schemes

Tailored induction and development programs

Qualifications

• Understanding of the mental health landscape within Kent and Medway.
• Exceptional communication skills.
• Experience of systems and data recording.
• Advanced understanding of complex mental health needs.
• Ability to engage with a range of people.
• Auditing experience.
• Financial management experience.
• People management experience.

Responsibilities

• Provide leadership and management to deliver high-quality crisis services.
• Promote the profile and reputation of MHM.
• Build and maintain positive relationships with stakeholders.
• Focus support for clients with mental health needs and other support needs.

Skills

Exceptional communication skills

Understanding of the mental health landscape

Experience of systems and data recording

Auditing experience

Financial management experience

People management experience

Advanced understanding of complex mental health needs

Ability to engage with a range of people

Job description

Overview

Job Title: Crisis service manager

Hours of work: 37.5 hours per week, working 9am-5pm, with flexibility to support services that operate 24 hours a day.

Salary: £38,397 with progression to £42,723 per annum

Location: Home based, with expectation of travel within the Kent and Medway area.

About the role

We have an exciting and new opportunity for a Crisis Service Manager to join our growing East Kent team. This role is supporting operations, working with teams across East Kent. The Kent safe havens are an out of hours crisis alternative to Accident and Emergency for individuals facing crisis or heading towards a mental health crisis. The purpose of the role is to provide leadership and management to deliver high quality, safe and effective Crisis services in support of the organisation's mission, values and strategy. You will be ensuring the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups. Work will include promoting the profile and reputation of MHM by building and maintaining positive relationships with a wide range of internal and external stakeholders, including relevant professional networks and individuals who access our services, and keeping up to date with best practice in the field. We are looking for experienced, compassionate and organised person to work with team to focus support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

About you

• An understanding of the mental health landscape within Kent and Medway.
• Exceptional communication skills.
• Experience of systems and data recording.
• Advanced understanding of complex mental health needs.
• The ability to engage with a range of people.
• Auditing experience.
• Financial management experience.
• People management experience.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive.

Equality and diversity

We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive.