Crisis Recovery Worker - Dartford

NHS; Dartford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community mental health service is seeking a Crisis Recovery Worker to provide support to clients with mental health needs and promote social inclusion. The role involves assessing individual situations, delivering emotional guidance, and collaborating with external agencies to assist clients effectively. Candidates should have experience in mental health support and strong motivational skills. Competitive salary offered with additional benefits.

Benefits

25 days annual leave plus bank holidays

Enhanced Occupational Sick pay

Access to employee benefits and wellbeing resources

Qualifications

• Experience working with clients with mental health needs.
• Ability to work in a community-based service.
• Full driving license and access to transport.

Responsibilities

• Provide emotional support and guidance face to face and via phone.
• Assess situations to determine individual needs.
• Document interactions accurately using electronic systems.

Skills

Experience with mental health

Strong communication skills

Motivational skills

Education

Level 2 qualification in Health and Social Care

Job description

Overview

As a Crisis Recovery Worker, you will provide a high quality, recovery-focused service to clients with a range of mental health needs, autistic traits, and other support needs including learning disabilities, physical health issues and substance misuse. You will promote independence and social inclusion and work in a community-based mental health setting to inspire, engage and motivate people.

Main duties of the job

• To deliver emotional support, advice and guidance via face to face, telephone, and video.
• To assess a situation to determine risk and the needs of the person accessing support.
• To make decisions under pressure whilst communicating with the person accessing support.
• To accurately record new contacts and details of visits and calls on relevant electronic systems.
• To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• To advise and be actively involved in individual risk assessment and review.
• Where identified, an appropriate action plan/safety plan will be put in place to meet individual needs.
• To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• To work with a range of partners and external agencies to meet individuals’ needs and support with individual safety and delivery of the service.
• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive contribution to the service.
• To communicate with external stakeholders as required.
• To actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

NHS Northumberland Talking Therapies is a partnership between Mental Health Matters (MHM) and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Job responsibilities

Job Title: Crisis Recovery Worker
Hours of work: Varying Hours Available
Service opening hours: 6pm-11pm Monday to Sunday, 365 days a year
Salary: £24,000 with progression up to £26,500 per annum pro rata
Location: Dartford

About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Tunbridge Wells service provides a crisis alternative to A&E through non-clinical, person-centered support and recovery interventions. About the role: As a Crisis Recovery Worker, you will provide a high quality, recovery-focused service to clients with mental health and autistic traits and other support needs, promoting independence and social inclusion. The role includes one-to-one engagement, facilitating activities within the service and community, administrative tasks, signposting and engaging people in other provision. You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centered care for recovery, including joint working with other services to support reasonable adjustments. You will be part of a small team in a crisis drop-in centre. This is a non-clinical service, reducing immediate distress for those at risk of self-harm, suicide or trauma. The service provides information, safety planning and signposting for clients, families and carers. You will work closely with mental health primary and secondary care, emergency services, and partner agencies.

About you: You will have experience of working with mental health and the ability to inspire and engage people, identify barriers, and understand client needs, with excellent motivational skills. This includes one-to-one engagement and facilitating group activities, signposting and engaging people in mainstream provision. An understanding of working with people with complex needs including mental health, learning, physical and substance misuse is advantageous. Experience in community-based service work and strong communication/interpersonal skills are essential. A full driving license and access to transport are essential. It is desirable to hold a Health and Social Care level 2 or 3 and to be willing to develop further as required.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our enhanced auto-enrollment workplace pension scheme
• Family-friendly and flexible working arrangements to support a good work-life balance
• Access to our Wellbeing Offer - including an Employee Assistance Programme, Virtual GP service, and wellbeing resources
• Life insurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. The closing date for applications is strictly 10am on Monday 22nd September 2025. Due to the expected volume of applications only shortlisted candidates will be contacted with interviews to be held on Tuesday 30th September 2025. We are an equal opportunities employer and value diversity. We may ask for some personal information during the application process to ensure fair and accessible opportunities for everyone. If you have questions or would like to discuss the vacancy informally before applying, please contact Lucia Garande -

Person Specification

Qualifications

• Level 2 qualification in Health and Social Care, or equivalent, with willingness to complete Level 3 within 12 months of employment

Experience

• Awareness of/lived experience with mental health and experience of working with people who have mental health issues
• Experience of record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS disclosure will be required.

Employer name

Mental Health Matters

Address

Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX