Crisis Recovery Worker

Recovery Focus; Lancashire; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Birthday leave

Professional fees reimbursement

GP access

Wellbeing benefits

Job summary

Waythrough's Community Crisis service in Blackpool is seeking a Crisis Recovery Worker to support individuals in achieving personal recovery goals. You will engage with service users, work flexibly across 10am-10pm shifts, and collaborate with clinical teams to coordinate care while emphasising client-centred decision-making.

The role requires empathy, resilience, and strong communication; prior experience in mental health support is preferred.

Qualifications

• Proven ability to communicate with diverse groups.
• Ability to respond compassionately to sensitive situations.
• Good documentation and record-keeping practices.
• Ability to work as part of a team and on own initiative.
• Proficient with IT systems, word processing and email.

Responsibilities

• Liaise with clinical teams to discuss referrals and risk management for service users in crisis.
• Enter accurate case notes onto IT systems.
• Regularly liaise with GP surgeries, councils and charities to promote the service.

Skills

Communication skills

Empathy & compassion

Record keeping

Teamwork

IT skills

Job description

Crisis Recovery Worker – Blackpool Haven

Location: 259 Whitegate Drive, Blackpool, FY3 9JL

Working Hours: 37 hours per week. The service operates 10am-10pm 7 days per week, 365 days of the year. The shifts can be 10am-6pm or 2pm-10pm. Some staff prefer to work 10-10 which can be accommodated. You will be required to work flexibly and to work weekends and late shifts (2pm-10pm).

Contract Type: Permanent Salary: £25,877.80 - £30,868.31 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

Right now, our Community Crisis service in Blackpool is looking for someone like you to support people in the community, concentrating on their personal goals and aspirations. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That's why we need you to inspire and support them to lead their own recovery. The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health.

Duties will include:

• Liaising with clinical teams to discuss referrals and clinical presentation of service users, leading on risk management and safety planning for individuals experiencing a mental health crisis and introducing therapeutic tools and interventions to services users tailored to their particular needs.
• Entering accurate case notes onto our IT system.
• Regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community.

To Succeed in This Role, You’ll Need:

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersonal and listening skills
• Able to keep good and accurate recordsAbility to plan and prioritise workload
• Able to demonstrate a commitment to self-development & training
• Able to demonstrate personal & professional integrity
• Ability to work under pressure
• Good IT skills, including in Word, the use of databases and email
• Able to work flexibly to meet the needs of the Service and people using services
• Experience of working with vulnerable people or those with complex needs

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/9 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-08-18

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.