Crisis Incident Manager

JR United Kingdom; Enniskillen; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading consultancy is seeking a Crisis Incident Manager to handle critical incidents in fast-paced enterprise environments. The role involves driving the resolution of incidents, ensuring minimal business impact, and maintaining communication with stakeholders. Ideal candidates will possess strong leadership skills, a proven track record in crisis management, and experience with ITIL processes. This hybrid role offers an opportunity to work in a dynamic environment, leading cross-functional teams effectively.

Qualifications

• Strong experience managing Crisis Incidents (P1 level) end-to-end.
• Ability to lead cross-functional teams under pressure.
• Excellent communication and stakeholder management skills.

Responsibilities

• Drive the resolution of critical incidents to minimize business impact.
• Maintain clear communication with stakeholders throughout the incident lifecycle.
• Conduct post-incident reviews and improve incident management processes.

Skills

Crisis Management

Leadership

Communication

Stakeholder Management

ITIL Processes

Job description

HOK Consulting - Technical Recruitment Consultancy

Location:

Cross, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Job Title: Crisis Incident Manager

Location: Hybrid

We are seeking an experienced Crisis Incident Manager with a proven track record in handling P1 (Priority 1) incidents in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication with stakeholders throughout the incident lifecycle.

Key Requirements:

• Strong experience managing Crisis Incidents (P1 level) end-to-end.
• Ability to lead cross-functional teams under pressure.
• Excellent communication and stakeholder management skills.
• Experience in ITIL processes, escalation management, and post-incident reviews.

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Created on 26/06/2025 by JR United Kingdom