Crisis House Peer Support Worker

Missing Link; Melksham; On-site; GBP 26,000; Full time

Job summary

A leading provider of housing and mental health support services is seeking Female Crisis House Peer Support Workers to join their team in Melksham. This full-time, permanent role involves delivering person-centred support to women in mental health crisis, working closely with multidisciplinary teams. Applicants should have a passion for making a difference and a personal understanding of mental health challenges.

Benefits

Up to 30 days annual leave

Excellent development and training opportunities

Employer pension contribution

Health and Wellbeing programme

Qualifications

• Understanding of needs for people with mental health problems.
• Experience in managing mental health issues or supporting someone in distress.
• Full driving licence required.

Responsibilities

• Deliver person-centred support and develop care plans.
• Assist in crisis management and promote coping mechanisms.
• Liaise with community groups and agencies.

Skills

Cultural sensitivity

Crisis management

Emotional support

Self-management strategies

Job description

We have rewarding opportunities available for Female* Crisis House Peer Support Workers to join our team across Bath & North East Somerset, Swindon and Wiltshire (BSW) based in Melksham, Wiltshire. You will join us on a full-time, permanent basis working 37.5 hours per week across rotating shifts Monday to Sunday including days, evenings and sleep-ins, to meet the needs of the Service. In return, you will receive a competitive salary of £25,116 per annum plus benefits.

Established in 1983 Bristol MISSING LINK is a leading provider of Housing and Support Services to women with mental health and housing related support needs in Bristol. Missing Link is the parent organisation to NEXT LINK domestic abuse services and SAFE LINK sexual violence services.

In Return For Joining Us, We Will Offer You

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women's Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Health and Wellbeing programme
  
  

About The Role

We are looking to recruit 5 Female* Peer Support Workers at our Mental Health Service in Melksham, Wiltshire. You will work as part of the new Mental Health Framework that will sit alongside and compliment those provided by primary and secondary care, as a key partner within the Mental Health and Wellbeing Partnership (a collaboration of voluntary organisations including Alabarè, Second Step and Nilaari). Make a difference to someone's life with a fulfilling role at Missing Link.

Key duties and responsibilities of our Crisis House Peer Support Worker:

• Deliver person-centred support, collaboratively developing and reviewing care plans focused on recovery and personal goals.
• Work inclusively and equitably with all service users, ensuring cultural sensitivity, challenging stigma, and advocating where needed.
• Monitor mental health, ensuring timely intervention, engaging with multi-disciplinary teams, and offering harm-minimisation support.
• Assist in crisis management, responding to emergency situations with calm, professional intervention.
• Promote coping mechanisms and self-management strategies that encourage independence and resilience.
• Work within a recovery and psychologically informed approach, supporting women to maximise their safety, independence and wellbeing
• Liaise effectively and collaboratively with all appropriate agencies and community groups
• Take part in the assessment of women referred to the service; including gathering additional information from supporting agencies
• Build trust and rapport by utilising personal lived experience to provide emotional and practical support.
• This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.
  
  

What we are looking for in our ideal Crisis House Support Worker:

• Have a passion to make a real difference to how services are delivered and outcomes for those using services
• Believe that recovery is a reality and hold hope for women
• Skilled in managing difficult conversations with the ability to hold boundaries
• An understanding of cultural diversity
• To have a strong understanding of the needs of people with mental health problems
• You must have a understanding living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living
• An understanding of when and where to signpost is essential
• A full driving licence (to include business use) and access to transport
  
  

If you are motivated, resourceful and passionate about Mental Health, please apply now to join us as our Female* Crisis House Peer Support Worker and contribute to the valuable work Missing Link and its wider services, delivering hope and support to Women in a Mental Health Crisis.

How To Apply

Pleasedownload the application pack from our website and complete the application form.

Please submit your application by 9am Friday 11th July 2025. Please do not send CVs.

Interviews will be held Monday 16th and Tuesday 17th July 2025.

Missing Link is committed to safeguarding and promoting the welfare of children, young people and adults at risk of abuse, and expects all staff and volunteers to share this commitment. Missing Link is committed to Equal Opportunities. *Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement.)

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