Crisis House Manager

Devon Partnership Nhs Trust; Exeter; On-site; GBP 32,000 - 39,000; Full time

Job summary

Devon Partnership NHS Trust is seeking a dynamic House Manager for Redhills Crisis House in Exeter. The role is a 6-month fixed-term contract for 37.5 hours per week, with flexibility in working patterns to support crisis care.

The post welcomes both qualified and unqualified staff with relevant experience, and entails day-to-day environment management, clinical liaison, and direct work with service users within the CRHTT framework.

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent.
• Willingness to work towards Foundation Degree.
• Experience with people who have lived experience of mental health challenges.

Responsibilities

• Day-to-day management of the environment including rostering, auditing and management of junior colleagues.
• Direct involvement with service users, modelling therapeutic engagement and supporting people at time of crisis.
• Admissions gatekeeping and collaboration with CRHTT for clinical supervision.
• Further detail of specific duties is available in the attached job description.

Skills

Excellent communication skills

Flexible working

Teamwork

Time management

Risk assessment

Compassionate care

Education

NVQ/QCF Level 3 in Health and Social Care

Foundation Degree in Health and Social Care

Tools

Basic computer skills

Job description

Job summary

We are looking for a dynamic, enthusiastic and motivated individual to join our team at the Redhills Crisis house as House Manager. The post is currently being advertised as a 6 month secondment / fixed term for 37.5 hours per week.

This post is advertised and open for both qualified and unqualified members of staff with relevant experience.

Redhills is a short-term, community-based alternative to inpatient admission for individuals in mental health crisis who can be safely managed in a less restrictive setting. Redhills Crisis House is a 5 bedded Crisis Provision in which offers an alternative to admission under the care of the Crisis Resolution and Home Treatment Teams (CRHTT).

Main duties of the job

Main duties include day to day management of the environment including operational activities such as rostering, auditing and management of junior colleagues. You are expected to be involved directly with service users, role modelling therapeutic engagement and working creatively to support people at time of crisis.

All residents at the property are supported clinically by the respective CRHTT and this will allow for any clinical support/supervision required and all admissions will be carefully assessed and gate kept via CRHTT.

Further detail of specific duties can be found in the attached job description.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery.

Our values

We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, and being open to new ideas.

We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time and flexible working applications will be considered and supported, where possible. We particularly encourage applicants with lived experience of mental health and learning disabilities. We are a Disability Confident Employer.

Details

Band: Band 5

Pay scheme: Agenda for change

Salary: £32,073 to £39,043 a year

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time, Flexible working

Closing date: 08 November 2026

Reference number: C9369-26-0685-1

Essential qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent and willingness to work towards achieving the Foundation Degree. Qualification must be achieved within agreed timescale.
• Evidence of working with people who have lived experience of mental health challenges.
• A willingness to complete Trust Mandatory Courses.

Desirable qualifications

• Foundation Degree in Health and Social Care

Essential knowledge

• Person centred care
• Evidenced based knowledge of best practice in caring for patients in the designated field.
• Legal frameworks including Mental Health legislation
• Care Programme Approach
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Relevant specialist training
• Knowledge of Crisis interventions
• Excellent IT skills

Desirable knowledge

• Roster management experience and knowledge

Essential skills and abilities

• Compassionate in meeting the needs of vulnerable people and their families and carers.
• Able to work flexibly and co-operatively as part of a team.
• Committed to continual quality and service improvement.
• Self-awareness and committed to continual personal development.
• Excellent communication skills including the ability to engage with clients experiencing a wide range of mental health problems.
• Ability to communicate with a wide range of professionals from various settings.
• Group work skills.
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
• Ability to assess risk.
• Have an awareness and ability to maintain personal boundaries.
• Basic computer skills.
• Effective verbal and written communication skills.
• Time management and ability to prioritise effectively.
• Competency in record keeping (within agreed timescales).
• Able to prioritise work to reflect changing needs.
• Able to work without direct supervision.
• Ability to work flexibly.
• Ability to work to deadlines.

Essential experience

• Previous experience of working with people with mental ill health or learning disabilities.
• Previous experience as a Band 3 HCA or equivalent in a care environment.
• Experience of working in a Multi-Disciplinary environment.
• Experience of staff management
• Experience of Governance
• Experience of overseeing HR processes
• Experience of delivering staff supervision

Desirable experience

• Leadership training

Employer contact

Service Manager - CRHTT, Jade Reeves, [e-mail], 07785518310

Devon Partnership NHS Trust is committed to equality of opportunity. Please see the Trust privacy notice for how your data is used.