Crisis Helpline Supervisor (Maternity Cover)

Missing People; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible shift times

Job summary

Missing People is seeking a Helpline Supervisor for maternity cover in South West London, overseeing a team of volunteers while also delivering the service. The role includes supervising volunteers across phone, email, text and live chat, handling sensitive calls and crisis intervention in a 10am-10pm, 7 days a week operation.

The position offers 35 hours per week, with Saturdays 14:00-22:00 and flexible hours, including a fixed term until 15 January 2027.

Qualifications

• Right to work in the UK.

Responsibilities

• Oversee volunteers delivering the helpline services and provide supervision when needed.
• Respond to service users via phone, email, text, and live chat.
• Handle sensitive calls and crisis interventions with calm, supportive support.

Skills

Volunteer supervision

Crisis intervention

Multichannel support

Communication skills

Job description

Missing People is seeking a Helpline Supervisor for maternity cover in South West London, overseeing a team of volunteers while also delivering the service. The role includes supervising volunteers across phone, email, text and live chat, handling sensitive calls and crisis intervention in a 10am-10pm, 7 days a week operation.

The position offers 35 hours per week, with Saturdays 14:00-22:00 and flexible hours, including a fixed term until 15 January 2027.